For requests for technical support that cannot be handled over the telephone by our hotline staff, Tradelink will provide on-site technical support service for our customers.

If the request for technical support is related to Tradelink's system or software, the charge for on-site technical support service will be waived. However, to ensure that we can provide prompt response to customers who have immediate need for technical support and the deliver our service in the best quality, we reserve the right to charge HK$400 per visit if the problem is found to stem from the customer's own fault in either equipment or usage.