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At Tradelink, we pledge to continuously improve our service and
deliver speedy, reliable and the best possible solutions to our
customers. We do the best to meet the set targets and strive to
achieve high standard in different aspects of our operations.
| Service
Scope |
Service
Target |
| New customer registration |
within
3 working days |
| Add new service for existing
customer |
within
2 working days |
| Set up / change of Direct
Debit Authorisation with bank confirmation |
within
4 weeks |
| Ready for a new Digi-Sign
Personal ID-Cert Class 1 to sign messages for Tradelink services |
within
3 working days |
| Deliver ID-Cert to customers'
designated address |
within
5 working days |
| Change / delete message
authoriser with existing Digi-Sign Personal ID-Cert Class
1 |
within
1 working days |
| Provide on-site service
to resolve technical problems related to use of Tradelink
services |
within
2 working days |
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