Tradelink was honored that our call centre received the Gold Award of the Mystery Caller Assessment Award for 6 consecutive years at Hong Kong Call Centre Association Awards (HKCCA Awards) 2017. The award was a prestigious recognition and encouragement for our teams' effort and also demonstrate the management commitment in pursuing service excellence for our valued customers.
Tradelink has consistently provided quality services to our clients and put their needs as our first priority. With our reliable and top-notch services, we have gained the trust and support of our customers enabling us to stand out as the leading player in the e-commerce service market. Given our domain knowledge and round-the-clock services, our Call Centre provides attentive attitude and be patient to listen every customer's needs. To move further, we will continuously strive for progression to deliver outstanding services to our customers and also enhance our infrastructure and IT expertise to optimize the whole customer experience.
More about Hong Kong Call Centre Association Awards
Launched in 2000, the Hong Kong Call Centre Association Awards aim to recognize the outstanding customer service representatives in the industry. As one of the most representative awards for service sectors in Hong Kong, Hong Kong Call Centre Association Awards are widely regarded as the most authoritative industry benchmark for service excellence. In the Mystery Caller Assessment Award category, the participants were assessed against a set of stringent criteria over a 6-month period by mystery callers. Awards were given only to participants who consistently achieved high quality standards. The award winners included industry leading companies in different sectors, such as banks, financial institutions and public utility companies who are widely renowned in the market for their service excellence.