Reporting to the Assistant Manager - Call Centres, the CSR shall provide professional and high quality service on:
To handle customers' telephone/email enquiries on products, services and problem solving through inbound telephone calls. To ensure the customers' needs are met in a timely fashion to achieve customer satisfaction.
As part of the Customer Service Department, this position will provide customers' feedback on service improvements to make Tradelink's products and services more accessible and user-friendly.
Duties and Responsibilities:
- Provide professional and high quality service in handling customers' enquiries and provide timely response to customers in solving problems.
- Escalate issues immediately when the problems require more in-depth information or assistance.
- Bring forward customers' feedback on services &/or products with a view to improve customers' satisfaction.
- Attend designated training courses as required to enhance the skill and/or product knowledge in serving our customers.
- Perform other clerical tasks as assigned from time to time.
- Perform other activities related to providing excellent customer service as required from time to time.
Job Specification:
- HKCEE/DSE or equivalent; Chinese and English must be passed in the public exam
- Patient, pleasant and be able to work independently
- Good communication skill with good telephone manner
- 1-2 years of working experience in customer service / hotline centre
- Fluent spoken English, Mandarin and Cantonese
- Hands-on knowledge in PC hardware/software & MS Windows operating system
- Willing to perform shift duties
- Fresh Graduate with part-time CS experience will also be considered
Interested parties please apply with a detailed CV with present and expected salary to: The Human Resources Department, Tradelink Electronic Commerce Limited, 11F & 12/F, Tower B, Regent Centre, 63 Wo Yi Hop Road, Kwai Chung, Hong
Kong or by fax : 25991680 or e-mail : hrdept@tradelink.com.hk
Reporting to Manager - Financial Accounting, this position is fully responsible for the timely and accurate month-end closing of all companies and consolidated accounts of Tradelink Group, payments to suppliers and the preparation of annual and interim reports of Tradelink Group.
Job requirements:
- Holder of a relevant degree with membership of a recognised professional accounting body
- Over 3 years' experience in auditing and financial accounting gained from reputable audit firms and/or large organizations
- Well conversant with the latest HK and PRC GAAP and the HK and PRC tax legislations
- Good knowledge of customer services
- As self-starter with excellent analytical, communication and interpersonal skills to interact effectively with people of various levels within and outside the Company
- Strong personal computer skills including hands on experience in spreadsheet and database software
- Fluency in spoken and written English and Putonghua
- Willing and able to work under pressure and meet deadlines
Job duties:
- Prepare the month-end closing of all companies and assist in consolidated accounts of Tradelink Group
- Prepare financial statements in accordance with the HKGAAP and provide supporting schedules
- Assist in preparing annual and interim reports of Tradelink Group in accordance with the listing requirements of the Stock Exchange of Hong Kong Limited
- Supervise fixed asset register
- Supervise the timely and accurate payments to vendors and internal claims
- Liaise with external auditor for statutory audit and work with internal auditor for effective and efficient operation
- Prepare profits tax computation of all companies for submission of profits tax returns to IRD
- Liaise with tax consultant for the proper profits tax computation
- Carry out ad hoc projects as required by senior management
Interested parties please apply with a detailed CV with present and expected salary to: The Human Resources Department, Tradelink Electronic Commerce Limited, 11F & 12/F, Tower B, Regent Centre, 63 Wo Yi Hop Road, Kwai Chung, Hong
Kong or by fax : 25991680 or e-mail : hrdept@tradelink.com.hk
Job duties:
- Input customer billing data
- Process receipts from customers and update customer accounts as well as registers
- Handle billing enquiries
- Prepare debit notes
- Handle customer refund
- Prepare receipt voucher for the monthly accounts closing
- Ad hoc tasks
Requirements:
- DSE with LCCI 2nd Level in accounting or equivalent
- 2 years' experience in accounting field preferably with knowledge of customer services
- Hands-on knowledge in MS Windows operating system
- Familiar with Flex Account is a definite advantage
- Willing and able to work under pressure and meet deadlines
- Flexible, able to adapt changes and work with different people
- Fluency in spoken and written English
Interested parties please apply with a detailed CV with present and expected salary to: The Human Resources Department, Tradelink Electronic Commerce Limited, 11F & 12/F, Tower B, Regent Centre, 63 Wo Yi Hop Road, Kwai Chung, Hong
Kong or by fax : 25991680 or e-mail : hrdept@tradelink.com.hk
Reporting to the Manager, Sales, the main responsibility of the Assistant Manager, Sales is to plan and sell our e-commerce solutions to our key accounts. He/She should work closely with the Manager, Sales with regards to developing and implementing sales plan to generate sales leads and achieve sales targets.
Duties and Responsibilities:
- To maintain and build relationship with key accounts and co-ordinate with other departments in enhancing customer satisfaction.
- To explore and identify service opportunity for e-Commerce / Supply Chain Solutions to help generate additional revenue.
- To work with project team to offer e-Commerce / Supply Chain Solutions to our customers.
- To manage and co-ordinate with project team on implementation of solutions for our customers.
- To provide sales forecast and report market situation to management.
- To alert management on any potential issues and make appropriate recommendation.
- To assist and work closely with Corporate Communication Department on marketing programs to promote our services / solutions.
Job Specification:
- Degree holder or Higher Diploma.
- At least 3 years' working experience in handling key accounts and selling e-commerce / supply chain solutions to Trade and Logistics/ Transportation industry.
- Excellent presentation skills, negotiation skills and interpersonal skills.
- Mature and pleasant in personality. Aggressive and pro-active in character and able to take pressure in a competitive environment.
- Excellent written and spoken English, Chinese and Mandarin.
- Ability in opening new markets and works independently.
Interested parties please apply with a detailed CV with present and expected salary to: The Human Resources Department, Tradelink Electronic Commerce Limited, 11F & 12/F, Tower B, Regent Centre, 63 Wo Yi Hop Road, Kwai Chung, Hong
Kong or by fax : 25991680 or e-mail : hrdept@tradelink.com.hk
Reporting to the Vice President, Telesales & Operations - Sales Department, the main responsibility of the Telesales Representative is to professionally make outbound calls to the customers to service them and ensure them to continue using Tradelink electronic services. He/She should work closely with the Vice President, Telesales with regards to implementing sales plan to generate sales leads and achieve sales targets.
Duties and Responsibilities:
- Proactively make outbound calls to the current customer base and to ensure these customers are satisfied with the products/services of Tradelink and continue using Tradelink services.
- To explore and identify other business opportunity to help generate additional revenue.
- Promote Tradelink services to existing customers on services/products that customers are not using.
- Accurately record all contact activities into the contact management database.
- Follow-up leads generated from other activities and/or department to sell products/services of Tradelink and make appropriate offer to secure them against competition.
- Monitor and keep the management informed on the status of these customers and suggest any measurement in better servicing and securing these customers.
- Work and co-ordinate with other departments to help solving customers' problems so as to bring up the transactions.
Job Specification:
- F.5 or above education.
- 2 years working experience in Telesales, customer services or promotion event staffs, preferably in the IT industry.
- Excellent negotiation skills and telephone skills.
- Good written and spoken Chinese, English and Mandarin.
- Aggressive, initiative and able to work under pressure.
- Basic knowledge of computer.
Interested parties please apply with a detailed CV with present and expected salary to: The Human Resources Department, Tradelink Electronic Commerce Limited, 11F & 12/F, Tower B, Regent Centre, 63 Wo Yi Hop Road, Kwai Chung, Hong
Kong or by fax : 25991680 or e-mail : hrdept@tradelink.com.hk
We are inviting talents to join our Hong Kong based software development team. The job holder will participate in different Electronic Commerce project development. As a technical team member, you will have
a chance to learn different technology and apply it in developing computer system related to browser based applications for Government and corporate solutions.
Duties and Responsibilities:
- Work with development & support team to formulate users specification and functional specification for system designs.
- Work with other team members to carry out effective programming and testing.
- Produce test plan including test scripts and test cases.
- Produce specifications and user documentation on software applications being developed.
Job Specification:
- Degree/Diploma in Information Technology/Computer Science or similar credential.
- Experience on web based application using Java, Spring, Spring Hibernate, Javascript, XML, Oracle / MySQL and J2EE.
- Familiar with Unix/Linux, ProC will be an advantage.
- Can work independently.
- Strong problem solving and analytical skills.
- Self-motivate and able to work with a team to deliver project under tight schedule.
- Good command of written and spoken English, Cantonese
Interested parties please apply with a detailed CV with present and expected salary to: The Human Resources Department, Tradelink Electronic Commerce Limited, 11F & 12/F, Tower B, Regent Centre, 63 Wo Yi Hop Road, Kwai Chung, Hong
Kong or by fax : 25991680 or e-mail : hrdept@tradelink.com.hk
Reporting to the Vice President (GETS Solution Development Department), this position is primary responsible for providing support to the project managers to achieve project objectives.
The Business Analysis/Project Coordinator will work as part of a dynamic team to work on trade compliance services related projects and will engage with a wide range of internal and external stakeholders.
Duties and Responsibilities:
- Assist project managers to implement projects achieving the intended goals.
- Perform business analysis through working with customers to understand business processes, outlining problems, identifying customer needs and explore business opportunities.
- Work between IT and customers to analyse business/technical requirements and design/implement solutions to address business problems.
- Prepare requirement specifications and document on the current operation and proposed services in detail, review and confirm the specifications with customers, and clarify any unclear requirements with the technical team for system development.
- Prepare test plan and test cases for the UAT and End-To-End tests, and if applicable coordinate and participate in the test execution.
- Coordinate and assist the preparation of the training and user manual.
- Conduct post-implementation review with internal and external parties to identify areas of improvement for the current and subsequent implementation of the services.
Job Specification:
- A degree in Business, Information Systems, Computer Science or similar credentials with strong business acumen.
- 2-3 years of experience as business analyst in IT projects.
- Experience in the field of IT, Supply Chain industry or E-Commerce will be an asset.
- Excellent communication, presentation, and interpersonal skills.
- Self-motivated, strong sense of responsibility, accountability and willing to learn.
- Strong analytical and problem-solving skills.
- Knowledge in XML, data analysis and business intelligence is a definite advantage.
Interested parties please apply with a detailed CV with present and expected salary to: The Human Resources Department, Tradelink Electronic Commerce Limited, 11F & 12/F, Tower B, Regent Centre, 63 Wo Yi Hop Road, Kwai Chung, Hong
Kong or by fax : 25991680 or e-mail : hrdept@tradelink.com.hk
Reporting to the team lead, the tester will participate in different levels of testing activities for various system and web applications to ensure the quality of project deliverables.
Duties and Responsibilities:
- Responsible for executing testing of web applications to ensure the project deliverable quality and progress.
- Prepare test plan, test cases and test data according to the product requirements.
- Develop automation test scripts.
- Document and track defects/issues found in the testing.
Job Specification:
- Degree/Higher Diploma in Information Technology/Computer Science or similar credential.
- 1 year working experience in relevant experience (this is preferred & fresh graduate will be considered).
- Troubleshooting and problem-solving skills.
- Knowledge in Selenium is an advantage.
- Good communication skill.
- Self-motivated and able to work as a team.
- Good command of written and spoken English, Cantonese.
Interested parties please apply with a detailed CV with present and expected salary to: The Human Resources Department, Tradelink Electronic Commerce Limited, 11F & 12/F, Tower B, Regent Centre, 63 Wo Yi Hop Road, Kwai Chung, Hong
Kong or by fax : 25991680 or e-mail : hrdept@tradelink.com.hk
Our team is providing solutions in Hong Kong covering Biometric Authentication as well as Digital On-boarding. Our customers are major Banks and financial institutions. Fingerprint Login as well as Remote Account Opening are our major products and services. We are expanding our mobile team and inviting talents to join us.
Duties and Responsibilities:
- Work with other team members to carry out effective programming;
- Support internal and external project deployment and related activities.
Job Specification:
- Degree / Higher Diploma of computer science or related discipline;
- At least 2-3 years of experience for Analyst Programmer;
- Hands on with Swift or Android native programming;
- Can work independently;
- Strong problem solving and analytical skills;
- Fresh Graduate will also be considered.
Interested parties please apply with a detailed CV with present and expected salary to: The Human Resources Department, Tradelink Electronic Commerce Limited, 11F & 12/F, Tower B, Regent Centre, 63 Wo Yi Hop Road, Kwai Chung, Hong
Kong or by fax : 25991680 or e-mail : hrdept@tradelink.com.hk
We are the business unit primarily for Banking & Financial industries, focus on developing FinTech and RegTech solutions like e-KYC and biometric authentication. We are expanding our team for our growing businesses with major banks, securities brokers, insurance and FinTech companies. Now, we look for experienced / vibrant candidate to join us for the fast-growing industry.
Duties and Responsibilities:
- Gather and analyse user requirements and prepare specifications
- Facilitate project managers on project management and implementation in either agile or waterfall approach
- Responsible for quality assurance on deliverables and involve in UAT with clients
- Work with technical team on problem solving
- Follow up on customer requests on post-production requirement
- Facilitate proposals / tender preparation and support pre-sales activities
Job Specification:
- A Degree holder in Business Administration, Information Systems, Computer Science, or similar credentials
- Working experiences in Banking industry will be an advantage
- Self-motivated, Detail-minded, independent and well organized
- Capable in handling pressure from demanding customer and able to work independently
- Excellent communication and presentation skills to technical & non-technical audience
- Strong analytical, problem solving and process and solution oriented abilities
- Fluent written & spoken in English, Chinese and Mandarin
Interested parties please apply with a detailed CV with present and expected salary to: The Human Resources Department, Tradelink Electronic Commerce Limited, 11F & 12/F, Tower B, Regent Centre, 63 Wo Yi Hop Road, Kwai Chung, Hong
Kong or by fax : 25991680 or e-mail : hrdept@tradelink.com.hk
We are inviting talents to join our Hong Kong based software development team to participate in Fintech solutions related projects such as Faster Payment System, Digital Identity Management and Digital Signing for different sectors, e.g., Government, public organization, and banking / financial companies. The job holder will participate in various backend or web application development solutions from design to development.
Duties and Responsibilities:
- Perform analysis and design for systems.
- Work with other team members to carry out effective programming and testing.
- Lead and monitor other developers to code and meet requirements.
- Provide technical support to different parties, both internal and external.
Qualifications and Requirements:
- Higher Diploma or above in Computer Science or related disciplines.
- Minimum 4 years' experience in backend / web development using Java related technologies.
- Knowledge and hands-on experience in Java, Spring Framework, Spring Boot, JPA, Hibernate, SQL, MVC and web technologies (HTML, JS, CSS, AJAX, jQuery).
- Knowledge in the following is a plus: Microservices, Docker, PKI, Digital Signing, MySQL, Git.
- Effective verbal and written communication in English and Chinese.
- Candidate with less experience can also be considered for the post of Analyst Programmer.
Interested parties please apply with a detailed CV with present and expected salary to: The Human Resources Department, Tradelink Electronic Commerce Limited, 11F & 12/F, Tower B, Regent Centre, 63 Wo Yi Hop Road, Kwai Chung, Hong
Kong or by fax : 25991680 or e-mail : hrdept@tradelink.com.hk
This position is responsible for the first line support to the mission-critical application and production system. The person should be well versed in Linux shell scripts and SQL statements to generate reports and manage batch jobs. Overnight standby duty is required to support both on-line and batch environment.
Job requirements:
- Diploma or Degree in Computer Engineering, Information Technology, Computer Science, or similar credential.
- Experience in SQL and Linux shell script.
- Knowledge in computer operations is a must.
- Fresh graduate also consider.
Job duties:
- Manage and control the schedule of routine cronjobs and ad-hoc batch jobs.
- First line support to the on-line application system and overnight batch jobs. And conduct investigation to application/message failure.
- Monitor performance of XML transactions and handle failure messages.
- Perform data archive and retrieval, and job submission.
- Conduct application release in a control environment.
- Prepare and maintain procedures for newly release applications and associated operations instructions.
- Monitoring application performance and generating application performance reports.
- Writing associated Linux shell scripts and SQL statements to generate reports.
- It is expected that there will be ad hoc out of hours work required to handle system cutovers and critical applications/batch problems.
Interested parties please apply with a detailed CV with present and expected salary to: The Human Resources Department, Tradelink Electronic Commerce Limited, 11F & 12/F, Tower B, Regent Centre, 63 Wo Yi Hop Road, Kwai Chung, Hong
Kong or by fax : 25991680 or e-mail : hrdept@tradelink.com.hk
Reporting to the Manager - LAN Services, this position is responsible for the support and maintenance of computer network and office automation to the internal users including reside in head office and branch offices. The key responsible area covers the overall Local Area Network support, system implementation, system maintenance and administration. Overnight and standby duty is required to support both on-line and batch processing environment as well as to handle network and systems changes.
Duties and Responsibilities:
- Provision of technical support to Tradelink internal users and related services.
- Responsible for daily operation on all aspects of support, maintenance issues and LAN rooms environment.
- Conduct product evaluation and recommend the best solution for Tradelink.
- Perform administration and support task on network security on LAN infrastructure.
- System administration and support in Microsoft Windows, Linux systems, and Microsoft Exchange Server.
- Handle incident and need to work on call basis.
Job Specifications:
- Degree/Diploma in Computer Engineering, Information Technology, Computer Science or similar credential.
- At least 1 years working experience in similar role.
- Holder of MSCE and/or CCNA is an advantage.
- Backup software experience e.g. Veritas Backup Exec.
- Ms Exchange support experience.
- Network troubleshoot skills for Netscreen/Fortigate firewall and H3C switches / Core switches.
- Knowledgeable in UNIX/Windows system administration & hardware integration.
- Strong technical knowledge in PC LAN.
- Excellent analytical and problem-solving skills.
- Good inter-personal skills and able to work independently.
- Excellent spoken and written English.
Interested parties please apply with a detailed CV with present and expected salary to: The Human Resources Department, Tradelink Electronic Commerce Limited, 11F & 12/F, Tower B, Regent Centre, 63 Wo Yi Hop Road, Kwai Chung, Hong
Kong or by fax : 25991680 or e-mail : hrdept@tradelink.com.hk
Reporting to Vice President, Commercial Services, the Account Executive, Supply Chain Solutions is responsible for acquiring customers for the Tradelink's Supply Chain Solutions, executing sales strategy and account strategy, and maintaining the customer relationship so as to achieve the company revenue target and business contribution target.
Duties and Responsibilities:
- Explore business opportunities and achieve the company sales target.
- Build good relationship with customers and provide consultation service on Supply Chain Solutions.
- Work jointly with the team and collect customer's requirements as to propose the best-fit solutions to the customer.
- Develop account strategy and acquire business opportunity to achieve the company sales target.
- Anticipate the customers' trend and forecast by getting customers budgeted plan for upcoming few months or a half year or next year to plan and develop the account strategy.
- Prepare and deliver presentation to customers.
- Participate in IOT/Automation Project.
- Participate in Tender Project, Solution Design and Proposal Preparation.
- Provide system demo to customer.
Job Specification:
- With at least 1-3 years working experience in Sales fields preferably CRM, WMS, TMS, POD, VMS, POM or ERP system.
- Degree holder or equivalent.
- Good presentation and good relationship builder with proven sales experience.
- Proven track record of revenue generation and achievement of targets.
- Ability to develop and manage a consistent sales pipeline.
- Knowledge in Supply Chain Solution or CAD drawing is a plus.
- Excellent written and spoken in English and Chinese (Cantonese and Mandarin.)
- Ability in penetrating in accounts and works independently.
Interested parties please apply with a detailed CV with present and expected salary to: The Human Resources Department, Tradelink Electronic Commerce Limited, 11F & 12/F, Tower B, Regent Centre, 63 Wo Yi Hop Road, Kwai Chung, Hong
Kong or by fax : 25991680 or e-mail : hrdept@tradelink.com.hk
Reporting to the Senior Vice President (Business Development)
- Manage specified projects, from initiation, development, implementation, to project rollout.
- Identify and develop new business opportunities for Tradelink.
- Undertake any other responsibilities as required.
Duties and Responsibilities:
- Achieve growth and hit sales targets
- Maintaining fruitful relationships with existing customers
- Identifying new sales leads by contacting potential partners/customers; discovering and exploring opportunities, pitching products and/or services
- Design and implement a strategic business plan that expands company's customer base and ensure it's strong presence
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
- Identify emerging markets and market shifts while being fully aware of new products and competition status
- Assist the SVP in recruiting and managing the business partners, and preparation of business plan
- Design and develop solutions and prepare proposals for new customers.
- Manage the development and rollout of the new services, including the coordination of actions by different Tradelink departments to ensure that the service is completed according to agreed requirements, as well as delivered according to schedule and within budget.
Skill required:
- Existing merchant clients network in retail and F&B is preferred
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- Ability to drive the sales process from plan to close
- Strong business sense and industry expertise
- Creative talents and the ability to solve tough problems
- In-depth knowledge of the payment industry and its current events
- The ability to handle pressure and meet deadlines
- Excellent time management and organisation
- Proven sales track record
Job Specification:
- A degree in Computer Science, Business Administration, or similar credentials.
- Successful previous 5 years' working experience as a sales representative or sales manager, consistently meeting or exceeding targets.
- A combination of general business experience and payment background.
- Excellent communication, problem solving and interpersonal skills.
Interested parties please apply with a detailed CV with present and expected salary to: The Human Resources Department, Tradelink Electronic Commerce Limited, 11F & 12/F, Tower B, Regent Centre, 63 Wo Yi Hop Road, Kwai Chung, Hong
Kong or by fax : 25991680 or e-mail : hrdept@tradelink.com.hk
