Tradelink won HKCCA Mystery Caller Assessment Gold Award for 10 straight years

Tradelink is proud to achieve a remarkable milestone in 2021 as our Call Centre again received the Gold Award of the Mystery Caller Assessment Award in the Hong Kong Call Centre Association ("HKCCA") Awards this year, marking the 10 consecutive years we received recognition for our delivery of customer service excellence.

In the Mystery Caller Assessment Award, participating entities are assessed against a set of stringent criteria over a 6-month period by mystery callers from Hong Kong Quality Assurance Agency as the co-organizer and assessor of the Award. Since joining the competition in 2012, Tradelink has been a Gold Award Winner for 10 years in a row and two times winner of the Best-in-Class Award (Commerce and Utilities).

Our continuous winning of the Awards has not only demonstrated our commitment to quality customer services delivery but also our relentless pursuit of service excellence. In addition to supporting our massive customer base in the trade and logistic industry for using our core Government Electronic Trading Services, our call centre also serves customers of our other businesses which include Supply Chain Solutions, Identity Management Solutions and Payment Technology Solutions. Through continuous enhancement of products knowledge and technological skills of our call centre members, the team is well equipped to handle a broad variety of customer enquiries in relation to Tradelink's diversified businesses.

As always, we will continue our commitment to service excellence maintaining long-term relationships with our customers as the key differentiator for our businesses.

More about HKCCA Awards
Launched in 2000, the HKCCA Awards recognize outstanding customer service representatives in the industry and are widely regarded as the most authoritative industry benchmark for service excellence. The Mystery Caller Assessment Award aims to assist participating customer service providers who provide the service over the phone or through on-line platforms to enhance their service level and refine the contact handling best practices.