Tradelink awarded HKCCA Mystery Customer Assessment Gold Award for 12 consecutive years
Tradelink was honored to receive continuous recognition for its delivery of customer service excellence as our Call Centre was awarded the Gold Award at the 2023 Hong Kong Call Centre Association ("HKCCA") Mystery Customer Assessment Award for the 12th consecutive year since joining the competition in 2012.
Our service excellence has always been a key differentiator which helps us uphold our dominant position in the Government Electronic Trading Services (“GETS”) market over the years. With over two decades of experience in serving our massive GETS customer base and supporting the Customs & Excise Department’s Road Cargo System call centre operations that have been outsourced to us since the inception of the service in 2010, we are happy to also win the outsourced contract for the provision of call centre services for the Government Trade Single Window starting May 2023.
In addition to supporting our GETS customer in the trade and logistics sector, our call centre also serves customers in other industry sectors using solutions and services of our other businesses namely, Intelligent Supply Chain Solutions, Identity Management Solutions and Payment Technology Solutions.
As always, it is our motto to deliver service excellence to our customers helping them maximize digital efficiency with our smart IT solutions.
Launched in 2000, the Hong Kong Call Centre Association Awards are widely regarded as the most authoritative industry benchmark for service excellence. In the Mystery Customer Assessment Award category, the participants were assessed against a set of stringent criteria over a 6-month period by mystery customers. The award winners include industry leading companies in different sectors, such as banks, financial institutions and public utility companies, who are widely renowned in the market for their service excellence.