Tradelink was honored that our call centre received the Gold Award of the Mystery Caller Assessment Award for 7 consecutive years at Hong Kong Call Centre Association Awards (HKCCA Awards) 2018. The consecutive awards to Tradelink is a distinguished recognition for the trustworthy and exemplary customer service we consistently and continuously exhibit over the years. The award also proved our determination in developing a long term and caring relations with our customers.
Our service excellence has always been a key differentiator which helps us uphold our dominant position in the Government Electronic Trading Services market. Aligned with the theme of this year's Award – "Customer Intimacy", we treasure every call we received as an opportunity to bring values to our customers and establish a close relationship with them. Benefit from the unceasing support from our customers and seizing the market opportunities, Tradelink has successfully diversified our business and provided sophisticated IT solutions in the growing supply chain, secure identity management and smart payment fields. Moving forward, we will continue to commit to our customer centric strategy and dedicate our efforts to maximize customer experience.
More about Hong Kong Call Centre Association Awards
Launched in 2000, the Hong Kong Call Centre Association Awards aim to recognize the outstanding customer service representatives in the industry. As one of the most representative awards for service sectors in Hong Kong, Hong Kong Call Centre Association Awards are widely regarded as the most authoritative industry benchmark for service excellence. In the Mystery Caller Assessment Award category, the participants were assessed against a set of stringent criteria over a 6-month period by mystery callers. Awards were given only to participants who consistently achieved high quality standards. The award winners included industry leading companies in different sectors, such as banks, financial institutions and public utility companies who are widely renowned in the market for their service excellence.