Generated by Rank Math SEO, this is an llms.txt file designed to help LLMs better understand and index this website. # Tradelink ## Sitemaps [XML Sitemap](https://www.tradelink.com.hk/sitemap_index.xml): Includes all crawlable and indexable pages. ## Pages - [Careers](/en/careers/): Hong Kong organisations of all sizes are looking for ways to improve their operations. They trust Tradelink to maximise their digital efficiency. And we're looking for talented people to join our team. - [Contact Us](/en/contact-us/): Tradelink Head Office Tel: (852) 2599 1600 Fax: (852) 2506 0188 Email: corpcom@tradelink.com.hk Address: 11/F & 12/F, Tower B, Regent Centre, 63 Wo Yi Hop Road, Kwai Chung, Hong Kong How to get to Tradelink 24-hour Customer Service Hotline Tel: (852) 2917 8888 Fax: (852) 2506 0388 Email: custserv@tradelink.com.hk Office Hours: 24 × 7 (including public holidays) Sales and Service Enquiries Tel: (852) 2599 1700 Fax: (852) 2599 1720 Email: mktsales@tradelink.com.hk Office Hours: 8:30am - 6:00pm (Monday to Friday) Media Enquiries Tel: (852) 2161 4370 Fax: (852) 2506 0188 Email: corpcom@tradelink.com.hk Office Hours: 8:30am - 6:00pm (Monday to Friday) General Enquiries Tel: (852) 2599 1600 Fax: (852) 2506 0188 Email: corpcom@tradelink.com.hk Office Hours: 8:30am - 6:00pm (Monday to Friday) Business Hotline Tel: (852) 2599 1760 Email: business@tradelink.com.hk Office Hours: 8:30am - 6:00pm (Monday to Friday) Contact us to learn more - [Home](https://www.tradelink.com.hk/en/): 80% - [Subscription fail](/en/investor-subscription-fail/): Sorry, your registration attempt was unsuccessful. Please try again later. - [Subscription success](/en/investor-subscription-success/): You have successfully registered the email notification service. Thank you! - [Personal Data Collection Policy for Recruitment](/en/personal-data-collection-policy-for-recruitment/): Tradelink Electronic Commerce Limited /Digi-Sign Certification Services Limited /Digital Trade and Transportation Network Limited /Tradelink PayTech Solutions Limited - [Copyright Notice](/en/copyright-notice/): Unless otherwise stated, all of the contents of this website are subject to our copyright. Except as provided below, none of the contents of this website may be copied or otherwise incorporated into or stored in any website, electronic retrieval system, publication or other work in any form whether hard copy, electronic or others. - [Privacy Statement](/en/privacy-statement/): Your access and use of our website is governed by our Privacy Policy, Copyright Notice and Disclaimer (the "Conditions"). You are advised to read the Conditions immediately. By progressing beyond this screen and the screen containing the Conditions, you are deemed to have read and accepted all of the Conditions. If you do not accept the Conditions, please exit immediately. - [Disclaimer](/en/disclaimer/): While we endeavour to ensure the accuracy and completeness of the contents of this website and the proper operation of this website, we shall in no event be liable for any direct, indirect, incidental, consequential, special damages, losses or expenses arising from or in relation to this website, including but not limited to the computer virus, line failure, system failure, delay in operation or interruption. You agree that you enter this website at your own risk. ## Floating Elements - [Floating – 微信](https://www.tradelink.com.hk/e-floating-buttons/floating-%e5%be%ae%e4%bf%a1/): 点击以微信扫描 ## About - [Leadership Team](https://www.tradelink.com.hk/en/about-us/leadership-team/): Mr. YUEN joined the Administrative Service of the Government of the Hong Kong Special Administrative Region (the "Government") in 1985 after graduation from the University of Hong Kong. His last appointment with the Civil Service was the Commissioner for the Development of the Guangdong-Hong Kong-Macao Greater Bay Area from 2019 to 2023. Mr. YUEN represented the Government to serve on Tradelink's Board as an alternate director during 2001 to 2005. - [Company Overview](https://www.tradelink.com.hk/en/about-us/company-overview/): Established in 1988 and listed in 2005, Tradelink is Hong Kong's digital efficiency pioneer. - [Tradelink eNewsletter](https://www.tradelink.com.hk/en/about-us/tradelink-enewsletter/): Tradelink eNewsletter is a bi-monthly email newsletter that provides the latest news and developments at Tradelink including featured service/solutions updates, customer success stories and more! - [PAA Digital Trade Alliance](https://www.tradelink.com.hk/en/about-us/paa/): In 2000, Tradelink and two other major e-commerce service providers in Asia founded the PAA to promote and provide secure and trusted cross-border paperless trade globally. More members joined over the years. Today, PAA has expanded its network from Asia to Europe and Oceania. - [Corporate Social Responsibility (CSR)](https://www.tradelink.com.hk/en/about-us/csr/): Tradelink is a socially and environmentally responsible organisation. We're committed to building a prosperous, healthy society and we conduct our affairs according to the highest standards of integrity. Our CSR initiatives focus on these key areas: ## Industries - [Trade and Logistics – Backup](https://www.tradelink.com.hk/en/industry-expertise/trade-and-logistics-bak-20250116/): weekly manpower saved on tedious trade compliance work - [Government and Utilities](https://www.tradelink.com.hk/en/industry-expertise/government-and-utilities/): With our solid domain knowledge and experience in serving the mass public, we can help to deliver convenient and user-centric government and public services with enhanced user satisfaction. - [Banking and Finance](https://www.tradelink.com.hk/en/industry-expertise/banking-and-finance/): Banks strive to provide merchants with all-in-one payment solutions supporting diverse payment options to cater to various customer preferences, and streamlined payment processing to enhance customer satisfaction. - [Trade and Logistics](https://www.tradelink.com.hk/en/industry-expertise/trade-and-logistics/): weekly manpower saved on tedious trade compliance work - [Hospitality](https://www.tradelink.com.hk/en/industry-expertise/hospitality/): Digitalisation is an inevitable trend for hospitality businesses. Tradelink is your trusted partner who can help you get maximum ROI from IT investment and stay competitive in the digital age. - [Retail](https://www.tradelink.com.hk/en/industry-expertise/retail/): increase in throughput of a retail distribution centre ## Investors - [Notices – Replacement of Lost Share Certificates](https://www.tradelink.com.hk/en/investor/replacement_of_lost_share_certificates/): Investor Relations​ Notices – Replacement of Lost Share Certificates Event Date Notice of Cancellation of Original Share Certificate and Issue of New Certificate 17/10/2025 Notice of Intention to Issue New Share Certificate 10/09/2025 - [2025 Financial Reports & Presentations](https://www.tradelink.com.hk/en/investor/financial-reports-and-presentation-2025/): Year: - [2024 Financial Reports & Presentations](https://www.tradelink.com.hk/en/investor/financial-reports-and-presentation-2024/): Year: - [2005 Financial Reports & Presentations](https://www.tradelink.com.hk/en/investor/financial-reports-and-presentation-2005/): Year: - [2006 Financial Reports & Presentations](https://www.tradelink.com.hk/en/investor/financial-reports-and-presentation-2006/): Year: - [2007 Financial Reports & Presentations](https://www.tradelink.com.hk/en/investor/financial-reports-and-presentation-2007/): Year: - [2008 Financial Reports & Presentations](https://www.tradelink.com.hk/en/investor/financial-reports-and-presentation-2008/): Year: - [2009 Financial Reports & Presentations](https://www.tradelink.com.hk/en/investor/financial-reports-and-presentation-2009/): Year: - [2010 Financial Reports & Presentations](https://www.tradelink.com.hk/en/investor/financial-reports-and-presentation-2010/): Year: - [2011 Financial Reports & Presentations](https://www.tradelink.com.hk/en/investor/financial-reports-and-presentation-2011/): Year: - [2012 Financial Reports & Presentations](https://www.tradelink.com.hk/en/investor/financial-reports-and-presentation-2012/): Year: - [2013 Financial Reports & Presentations](https://www.tradelink.com.hk/en/investor/financial-reports-and-presentation-2013/): Year: - [2014 Financial Reports & Presentations](https://www.tradelink.com.hk/en/investor/financial-reports-and-presentation-2014/): Year: - [2015 Financial Reports & Presentations](https://www.tradelink.com.hk/en/investor/financial-reports-and-presentation-2015/): Year: - [2016 Financial Reports & Presentations](https://www.tradelink.com.hk/en/investor/financial-reports-and-presentation-2016/): Year: - [2017 Financial Reports & Presentations](https://www.tradelink.com.hk/en/investor/financial-reports-and-presentation-2017/): Year: - [2018 Financial Reports & Presentations](https://www.tradelink.com.hk/en/investor/financial-reports-and-presentation-2018/): Year: - [2019 Financial Reports & Presentations](https://www.tradelink.com.hk/en/investor/financial-reports-and-presentation-2019/): Year: - [2020 Financial Reports & Presentations](https://www.tradelink.com.hk/en/investor/financial-reports-and-presentation-2020/): Year: - [2021 Financial Reports & Presentations](https://www.tradelink.com.hk/en/investor/financial-reports-and-presentation-2021/): Year: - [2022 Financial Reports & Presentations](https://www.tradelink.com.hk/en/investor/financial-reports-and-presentation-2022/): Year: - [Corporate Governance](https://www.tradelink.com.hk/en/investor/corporate-governance/): The Company is committed to the highest standards of corporate governance for the enhancement of shareholders' value. The Company believes that good corporate governance not only protects investors' interest but also the Company's interest. - [Investor Relations](https://www.tradelink.com.hk/en/investor/investor-relations/): The Company has established the Shareholders Communication Policy with the objective of ensuring that Company's shareholders, both individual and institutional, and, in appropriate circumstances, the investment community, are provided with ready, equal and timely access to balanced and understandable information about the Company (including its financial performance, strategic goals and plans, material developments, governance and risk profile), in order to enable Shareholders to exercise their rights in an informed manner, and to allow Shareholders and the investment community to engage actively with the Company. - [Announcements & Circulars](https://www.tradelink.com.hk/en/investor/announcements-and-circulars/): more - [Financial Calendar](https://www.tradelink.com.hk/en/investor/financial-calendar/): more - [2023 Financial Reports & Presentations](https://www.tradelink.com.hk/en/investor/financial-reports-and-presentation-2023/): Year: - [Investors Overview](https://www.tradelink.com.hk/en/investor/investor-overview/): The Company is led and controlled through the Board of Directors. The Board has set up the Audit and Governance Committee, the Remuneration Committee, and the Nomination Committee. ## News - [Tradelink Showcased its e-Solutions and Shared the AI-powered One-stop E-Trade Services Platform at the HKPC E-commerce Innovation Expo 2026](https://www.tradelink.com.hk/en/news/tradelink-showcased-the-ai-powered-one-stop-e-trade-services-platform-hkpc/): Tradelink successfully concluded its participation in the E-commerce Innovation Expo 2026, held from 25–26 June 2026 at the HKPC Building. Organised by the Hong Kong Productivity Council (HKPC) and the Trade and Industry Department (TID), the event provided an ideal platform for Tradelink to showcase its comprehensive e-solutions, designed to unlock potential of SMEs with AI. - [Tradelink Champions Trusted AI and SME Trade Finance at Asia-Pacific Trade Facilitation Forum x Paperless Trade Week 2026](https://www.tradelink.com.hk/en/news/tradelink-participated-asia-pacific-trade-facilitation-forum-paperless-trade-week-2026/): On 11 June 2026, Tradelink participated in the Asia-Pacific Trade Facilitation Forum (APTFF) x Paperless Trade Week 2026, held at the United Nations Conference Centre in Bangkok, Thailand. Under the theme “AI in Digital Trade Agreements Involving GMS Economies: From Negotiation to Regulation to Application”, Tradelink joined a professional panel of global specialists to discuss the readiness framework for implementing digital trade agreements in Asia and the Pacific, which helps developing member countries enhance their capacity to adopt and apply digital trade and e-commerce provisions. - [Tradelink Showcased Digital Solutions for Medical Sector at “AI x Medical Health: A New Business Blueprint from Tradition to Innovation”, Organised by InnoPreneur Network by HKPC](https://www.tradelink.com.hk/en/news/tradelink-showcased-digital-solutions-for-medical-sector-hkpc/): Tradelink participated as the vClinic Doctor at the InnoPreneur Event – AI x Medical Health: A New business Blueprint from Tradition to Innovation, organised by the Hong Kong Productivity Council (HKPC) on 3 June 2026. This event provided an exceptional opportunity for us to connect with medical sector professionals and to demonstrate how our solutions can add value to the medical industry. - [Tradelink Participated in APEC China 2026 Second Senior Officials’ Meeting in Shanghai to Discuss Cross-Border Trade Digitalisation](https://www.tradelink.com.hk/en/news/tradelink-apec-china-2026-second-senior-official-meeting/): On 15 May 2026, Tradelink participated in the Second Senior Officials' Meeting (SOM2) of APEC China 2026: the Public-Private Dialogue on Advancing Trade Facilitation & Supply Chain Connectivity through E-Port. Tradelink's active involvement in the event reinforces its ongoing commitment to driving global supply chain digitalisation and cross-border connectivity. - [Tradelink’s Go Digital, Trade Global – SME Day Concludes Successfully Over 1,000 Online and Offline Participants Experience Firsthand How “T+” Platform Unlocks Global Trade in One Click](https://www.tradelink.com.hk/en/news/tradelink-go-digital-trade-global-smeday2026/): (Hong Kong, 26 May 2026) Tradelink Electronic Commerce Limited (“Tradelink” or the “Group”) (Stock Code: 536) hosted the Go Digital, Trade Global - SME Day at the Hong Kong Convention and Exhibition Centre on 20 May. The event brought together representatives from 17 economies, more than 20 top partners, over 30 keynote speakers, and in excess of a thousand online and offline participants to explore new trends in digital trade and witness how the new AI-empowered electronic trade-services platform “T+”, along with related global expansion tools and support services, can help SMEs overcome traditional trade bottlenecks. - [Tradelink and PAA Digital Trade Alliance Co-Organise the “Global Digital Trade Symposium 2026 –The Hong Kong Experience” Bring Together Over 300 Industry Leaders from 17 Economies to Explore the Future of Digital Trade](https://www.tradelink.com.hk/en/news/tradelink-paa-global-digital-trade-symposium-2026/): (Hong Kong, 20 May 2026) Tradelink Electronic Commerce Limited (“Tradelink” or the “Group”) (Stock Code: 536) joined forces with other members of the PAA Digital Trade Alliance (“PAA”) to host the “Global Digital Trade Symposium 2026–The Hong Kong Experience” (the “Symposium”) at the Hong Kong Convention and Exhibition Centre yesterday. PAA, a global alliance of Trade Single Window operators and e-commerce service providers of key trading partners of Hong Kong, meet regularly in members’ economies to identify ways to enhance seamless global trade through secured and reliable digital technologies. PAA last met in Hong Kong back in 2015. The gathering of PAA members from across the continents in today’s Symposium underscores Hong Kong unique role as super-connector and value-adder of international trade. - [Tradelink Shared the Latest Trends and Insights on Identity Frauds at the Workshop “From Fraud-as-a-Service to Deepfake Attacks” Co-organised with AsiaPay](https://www.tradelink.com.hk/en/news/fraud-landscape-deepfake-identity-asiapay-2026/): Tradelink co-organised a workshop with AsiaPay to address one of the most pressing challenges in the digital economy: the rapid evolution of identity fraud. Under the theme "Inside Today's Fraud Landscape: From Fraud-as-a-Service to Deepfake Enabled Identity Attacks," Mr. Andrew Cheng, our COO, delivered a powerful presentation to an audience of 50 banking and payment professionals from compliance, legal, security and risk functions, shedding light on how organised fraud rings and AI‑generated synthetic media are reshaping the threat landscape. - [Tradelink x Fadada Showcase AI-Powered Trust Solutions at InnoEx 2026](https://www.tradelink.com.hk/en/news/tradelink-fadada-innoex-2026-ai-trust-solutions/): The 4th edition of InnoEx – co-organised by the Innovation, Technology and Industry Bureau and the Hong Kong Trade Development Council (HKTDC), is taking place from 13-16 April 2026 at the Hong Kong Convention and Exhibition Centre. Under the theme "Innovation • Intelligence • Take-off", this year's expo focuses on five key areas shaping the future: AI+, robotics, low‑altitude economy, property tech and retail tech. InnoEx 2026 has attracted a diverse lineup of global exhibitors, including many first-time participants, with a strong focus on AI-driven innovations — reflecting global recognition of Hong Kong's position as a leading innovation and technology platform. - [Tradelink attended the launch ceremony of eBRAM’s “GoGlobal eHub”, contributing to the advancement of digitalisation in deal-making and dispute resolution in Hong Kong](https://www.tradelink.com.hk/en/news/tradelink-supports-ebram-goglobal-ebhub/): Tradelink, as a supporting organisation of eBRAM International Online Dispute Resolution Centre ("eBRAM"), proudly participated in eBRAM's official launch of "GoGlobal eHub" on 26 March 2026. Tradelink shares eBRAM's vision of advancing digitalisation of deal-making and dispute resolution for cross-border transactions. The long-term partnership of Tradelink and eBRAM allows us to offer arbitration and mediation services to corporations to overcome different business challenges. - [Tradelink Empowers Youth with Career Readiness Workshop in Collaboration with Lions Clubs International Tseung Chui King College](https://www.tradelink.com.hk/en/news/tradelink-hkgcc-lioncollege-youth-empowerment/): Tradelink Electronic Commerce Limited, a socially responsible organisation dedicated to nurturing the next generation, successfully hosted a career readiness workshop for Lions Clubs International Tseung Chui King College through the HKGCC Business - School Partnership Programme. - [Tradelink Participated in HKPC “New Productive Forces Job Fair 2026” to Explore Collaboration and Talent Opportunities](https://www.tradelink.com.hk/en/news/tradelink-participated-hkpc-job-fair-2026/): Tradelink was honored to be one of the exhibitors at the HKPC New Productive Forces Job Fair 2026, held on 7 March. The Job Fair, funded by the Innovation and Technology Commission (ITC), brings together Hong Kong's innovation and technology (I&T) sector to attract talent from different industries. With a focus on smart manufacturing, digitalisation, and sustainability, the event aims to strengthen Hong Kong's economic resilience and competitive edge while nurturing the city as a dynamic hub for I&T talent to prosper. - [Tradelink Showcased Digital Solutions for F&B Sector at HKPC “AI-Powered Growth for GBA Wins” Event](https://www.tradelink.com.hk/en/news/hkpc-innopreneur-gba-wechat/): Tradelink participated in the "InnoPreneur MeetUp Event - Transform Your F&B Future: Embrace Sustainability and Innovation! AI-Powered Growth for GBA Wins," organized by the Hong Kong Productivity Council (HKPC) on 26 February 2026. The highly fruitful event provided an excellent platform to explore the latest market trends and business opportunities within the Greater Bay Area (GBA) and Food and Beverage (F&B) sector. - [Tradelink COO Discussed the Latest Challenges of Anti-deepfake Solutions Powered by AI on RTHK’s “Bucket of Gold”](https://www.tradelink.com.hk/en/news/rthk-ai-deepfake-ekyc-2026/): Tradelink's Executive Director and Chief Operations Officer, Andrew Cheng, was featured on RTHK's "Bucket of Gold" programme on 17 February 2026, where he shared insights into the latest challenges of anti-deepfake solutions powered by AI and their implications for network security. - [Tradelink’s COO Receives Cybersecurity Merit Award, Showcasing Tradelink’s Commitment to Building a Safer Digital Future](https://www.tradelink.com.hk/en/news/cyber-security-professional-awards/): Tradelink is pleased to announce that our Executive Director and Chief Operations Officer, Mr Andrew Cheng, has been recognised for excellence in cybersecurity, receiving the Merit Award in the Transportation & Public Utilities Sector of the Cyber Security Professional Awards 2025 on 30 January 2026, organised by the Hong Kong Police Force (CSTCB) and co‑organised by the Digital Policy Office (GovCERT.HK) and the Hong Kong Productivity Council (HKCERT). - [Tradelink Honoured with “Caring Company”, “Green Office” and “Eco Healthy Workplace” Awards, Showcasing Commitment to Corporate Social Responsibility](https://www.tradelink.com.hk/en/news/esg-hkcss-caring-company-wgo/): Tradelink has once again received multiple recognitions, highlighting the Company's sustained efforts in corporate social responsibility and sustainable development. For the 13th consecutive year, Tradelink has been awarded the "Caring Company" recognition by the Hong Kong Council of Social Service (HKCSS), affirming its long term commitment to community care. At the World Green Organisation 2025 Green Office and Eco Healthy Workplace Awards Presentation Ceremony, Tradelink also received the "Green Office" and "Eco Healthy Workplace" labels for the 9th consecutive year, further underscoring its outstanding performance in environmental protection and employee well being. - [Tradelink CEO Discussed Digital Trade Innovation on RTHK’s “Listed Company Interview”](https://www.tradelink.com.hk/en/news/rthk-digital-trade-innovation-2026/): Tradelink is pleased to highlight that our Executive Director and Chief Executive Officer, Mr. Tommy Yuen, S.B.S., was featured on RTHK's "Listed Company Interview" programme. In the episode aired on 22 January 2026, Tommy offered an in-depth overview of Tradelink's strategic evolution from a traditional trade declaration service provider to a comprehensive digital trade solutions partner for SMEs, and its pivotal role in advancing Hong Kong's digital trade landscape. - [Tradelink Contributes Expertise to HKMA’s Project Cargo<sup>x</sup> <span class="d-none d-lg-block"></span>Recommendation Report, Advancing Digital Trade Finance for SMEs](https://www.tradelink.com.hk/en/news/tradelink-hkma-cargox-digital-trade-finance-report/): (Hong Kong, January 19, 2026) — Tradelink Electronic Commerce Limited ("Tradelink") is honoured to participate in the Hong Kong Monetary Authority's (HKMA) Project Cargox Expert Panel and contribute its expertise to its Recommendation Report, which has now been successfully published. As a trusted service provider in Hong Kong's digital trade ecosystem, we are grateful for the opportunity to support this important initiative, helping to enhance SMEs' trade finance accessibility through streamlined processes and international data connectivity. - [Tradelink Invited by Commercial Crime Bureau of Hong Kong Police Force to Share Insights on Deepfake Defence and Fraud Landscape at Advanced Investigation Course](https://www.tradelink.com.hk/en/news/tradelink-ccb-deepfake-defence-fraud-insights/): Tradelink participated in one session of the "Commercial Crime Investigation Advanced Course" on 10 December 2025. This 3-day programme, organised by the Commercial Crime Bureau (CCB) of the Hong Kong Police Force (HKPF) from 10 to 12 December, aims to empower participants with cutting-edge techniques and collaborative insights to effectively address evolving commercial crime challenges. Tradelink's Executive Director and Chief Operations Officer, Mr. Andrew Cheng, was invited as a guest speaker for the course. - [Tradelink Hosts Thai Customs, National Telecom and HKMA in High-Energy Half-Day Exchange](https://www.tradelink.com.hk/en/news/tradelink-hosts-thai-customs-digital-trade-exchange/): Tradelink was honoured to host a distinguished delegation from the Thai Customs Department, National Telecom Public Company Limited (NT), and the Hong Kong Monetary Authority (HKMA) for a dynamic half-day exchange on the future of digital trade and cross-border collaboration on 2 Dec. - [Tradelink & Fusion Bank Sign MOU: Boosting SME Cross-boundary Financing](https://www.tradelink.com.hk/en/news/tradelink-fusion-bank-mou-for-sme-financing/): (Hong Kong, December 11, 2025) Tradelink Electronic Commerce Limited ("Tradelink"), a leading digital service provider in Hong Kong, and Fusion Bank Limited ("Fusion Bank"), a Hong Kong digital bank that is a member of Tencent Group, today announced the signing of a Memorandum of Understanding to jointly promote digital financing for SMEs, cross-boundary trade facilitation, and fintech innovation, helping local enterprises seize new opportunities in digital development. - [Tradelink Signs “Deal-Making Portal” MOU with eBRAM to Advance the Digitalisation of Cross‑Border Transactions](https://www.tradelink.com.hk/en/news/tradelink-ebram-sign-deal-making-portal-mou/): Tradelink was pleased to announce the signing of the "Deal-Making Portal Memorandum of Understanding" with eBRAM International Online Dispute Resolution Centre (eBRAM) on December 3, 2025. Our Executive Director and Chief Executive Officer, Mr. Yuen Man Chung, Tommy, S.B.S., attended the ceremony, joining partners from various sectors to advance the digital transformation of Hong Kong's legal services, cross-border transactions and dispute resolution. - [Tradelink showcased secure digital trade solutions at the HKTDC flagship promotion “Think Business, Think Hong Kong” in Milan](https://www.tradelink.com.hk/en/news/tradelink-showcased-think-business-think-hong-gong-in-milan/): We were honored to participate in the "Think Business, Think Hong Kong", a flagship promotion event organized by the Hong Kong Trade Development Council (TDC) in Milan, Italy on 27 November 2025. The event showcased Hong Kong's role as a global hub for business and innovation, bringing together business leaders from Hong Kong and Italy to provide new opportunities for enterprises seeking to expand into Asia. Our CEO, Mr. Tommy Yuen S.B.S. and COO, Mr. Andrew Cheng, joined industry leaders, policymakers, and innovators to explore the future of digital trade and Hong Kong's role as a super connector for global businesses. - [Tradelink Joins Industry Leaders at Docusign Executive Luncheon to Discuss the Future of Digital Trust](https://www.tradelink.com.hk/en/news/tradelink-joins-docusign-executive-luncheon/): On 20 Nov, Tradelink was honored to participate in the Docusign Executive Luncheon, joining industry leaders and technology experts to exchange perspectives on the future of digital signing. As the only Trust Service Provider (TSP) for Docusign in Hong Kong, Tradelink shared insights on the evolving landscape of digital signing solutions and the growing importance of trusted digital identity in business transformation. - [Tradelink exhibited its supply chain solutions and T+ Platform at ALMAC 2025, Sharing insights on new business in new markets](https://www.tradelink.com.hk/en/news/tradelink-tplus-exhibited-almac-2025/): Tradelink was delighted to once again participate in the 2025 Asian Logistics, Maritime and Aviation Conference (ALMAC), co-organised by the HKSAR Government and the Hong Kong Trade Development Council at the Hong Kong Convention and Exhibition Centre on 17-18 November. Themed “Collaboration and Growth in the New Trade Landscape”, ALMAC 2025 examined the megatrends on trade and logistics amid geopolitics and economic fragmentation, market potentials of the Middle East and Central Asia, sustainability and green energy, and innovation and technology. - [Tradelink won HKCCA Mystery Customer Assessment <span class="d-none d-lg-block"></span>– Gold Award for fourteen years in a row](https://www.tradelink.com.hk/en/news/tradelink-hkcca-gold-award-14-years/): Tradelink was honored to receive continuous recognition for delivering exceptional customer service, as our Call Centre clinched the Gold Award under the Mystery Customer Assessment Awards at the Hong Kong Customer Contact Association ("HKCCA") Awards 2025, marking the 14th consecutive year of recognition since we first joined the competition in 2012. - [Tradelink attended 72<sup>nd</sup> PAA Meetings in Mumbai, celebrated PAA’s 25<sup>th</sup> Anniversary, and welcomed a new associate member from Germany](https://www.tradelink.com.hk/en/news/tradelink-attended-72nd-paa-meetings/): As a member of the PAA Digital Trade Alliance, Tradelink participated in the 72nd PAA Working Group and Steering Committee Meetings held in Mumbai, India, from November 10 to 12, 2025. The event, hosted by Kale Logistics, also marked the 25th anniversary of PAA, celebrating a quarter century of innovation, collaboration, and leadership in advancing digital trade globally. - [Tradelink Shared Vision for Digital Trade Finance at Hong Kong FinTech Week 2025](https://www.tradelink.com.hk/en/news/hong-kong-fintech-week-2025/): On 3 November 2025, Tradelink was honoured to be invited by the Hong Kong Monetary Authority (HKMA) to participate in a panel discussion at Hong Kong FinTech Week 2025, alongside BOCHK, Hang Seng Bank, and K&T Foods. The session explored how supply chain data can unlock new possibilities in trade finance. Our Chief Operations Officer, Mr. Andrew Cheng, shared Tradelink's journey from a trusted infrastructure provider to a key enabler of secure, structured data flows across the trade finance value chain. - [Tradelink and Coface Forge Strategic Partnership to Drive Digital Transformation and Enhance Trade Credit Risk Management](https://www.tradelink.com.hk/en/news/tradelink-and-coface-sign-strategic-cooperation-agreement/): (Hong Kong, November 5, 2025) — Tradelink Electronic Commerce Limited ("Tradelink"), a leading digital service provider in Hong Kong, and Coface Group ("Coface"), a global leader in trade credit risk management, today signed a strategic memorandum of understanding (MOU). The two parties will jointly explore deeper collaboration in areas including business data, customs platforms, and trade credit risk management, bringing dual benefits to enterprises locally and across the region. - [Tradelink Returns to Showcase e-Solutions at HKPC FUND Fair plus Tech Sourcing 2025](https://www.tradelink.com.hk/en/news/tradelink-hkpc-fund-fair-2025/): Tradelink has concluded a successful exhibition at the SME ReachOut: FUND Fair plus Tech Sourcing 2025, held from 16-17 October, 2025. This marked our 2nd consecutive participation in this prestigious event, where we demonstrated our commitment to supporting small and medium-sized enterprises through innovative e-solutions. - [Tradelink and Fadada Sign Strategic Agreement to Promote Secure Cross-Border Digital Signing Solutions in Hong Kong](https://www.tradelink.com.hk/en/news/tradelink-fadada-joint-sign-strategic-agreement/): (Hong Kong, 20 October 2025) Tradelink Electronic Commerce Limited ("Tradelink"), a leading digital service provider in Hong Kong and Fadada Intelligence (Hong Kong) Limited ("Fadada"), a global provider of electronic signature, are pleased to announce a strategic partnership. Under this collaboration, Tradelink will serve as the exclusive distributor of Fadada's global signing platform, Nota Sign, in Hong Kong, focusing on local customer needs and jointly promoting the adoption of digital signing services in the region. Additionally, the two parties will integrate their systems via Tradelink's T+ digital platform to address efficiency and compliance challenges in cross-border document signing for both individuals and corporations. - [Tradelink Showcased Innovative Supply Chain Solutions at LSCM Logistics Summit 2025](https://www.tradelink.com.hk/en/news/lscm-logistics-summit-2025/): Tradelink was honored to participate in the Logistics and Supply Chain MultiTech R&D Centre (LSCM) Logistics Summit, held on 10 October 2025 at the Hong Kong Science Park. The event, centered on the development of the "Port Community System (PCS)," highlighted a critical component in strengthening logistics infrastructure to meet the demands of an ever-evolving global market. Distinguished keynote speakers shared valuable insights on how smart port initiatives can enhance efficiency, sustainability, and competitiveness within the logistics industry. - [Tradelink Showcases Smart Logistics Innovations at HKPC LogTech Expo 2025](https://www.tradelink.com.hk/en/news/smart-logistics-hkpc-logtech-2025/): Tradelink was pleased to participate in the Hong Kong Productivity Council (HKPC) LogTech Expo 2025, where we showcased our latest smart and green logistics solutions. The event provided a valuable opportunity to engage with logistics professionals, industry leaders, and innovators committed to shaping the future of supply chains. - [Tradelink Showcased AI-Powered Smart Logistics at MTR Safety Management Workshop](https://www.tradelink.com.hk/en/news/ai-powered-smart-logistics-mtr-safety-management/): Tradelink was pleased to be invited by MTR Corporation to share at the MTR Safety Management Workshop held on 12 Sept at the W Hotel, Hong Kong. The event brought together over 200 retail tenants and industry professionals to exchange ideas on safety, innovation, and operational excellence in the retail sector. - [Tradelink Successfully Hosted “Tradelink Solution Day” to Promote Digital Trade and Trusted Identity](https://www.tradelink.com.hk/en/news/tradelink-solution-day-2025/): Tradelink hosted its signature event, Tradelink Solution Day, on 12 Sept 2025 at the Hong Kong Convention and Exhibition Centre (HKCEC), bringing together over 400 participants from a wide range of industries. Attendees included customers and senior representatives from trade and logistics, banking, insurance, securities, and various government departments and agencies. The event served as a dynamic platform to showcase Tradelink’s latest innovations and foster meaningful dialogue around digital transformation and trust. - [Tradelink Signs MOU with Hong Kong Talent Growth Group to Promote Cross-Border Trade](https://www.tradelink.com.hk/en/news/news_20250904/): Tradelink is pleased to announce the signing of a Memorandum of Understanding (MOU) with Hong Kong Talent Growth Group on August 21, 2025, marking a strategic collaboration to promote cross-border trade via SynergyX Platform — a cross-border industrial integration service hub aimed at accelerating digital transformation and global trade connectivity. - [Tradelink Showcases Next-Generation E-Trade Services Platform T+ at HKPC InnoPreneur Network Event](https://www.tradelink.com.hk/en/news/news_20250903/): Tradelink participated in the HKPC InnoPreneur Network (IPN) event, organized by the Hong Kong Productivity Council (HKPC) under its SME ReachOut initiative. The event, titled "Navigating Risk & Opportunities: Strategies for SME Success," took place on August 13 and brought together industry leaders and innovators to discuss the future development of small and medium-sized enterprises (SMEs). - [Tradelink Co-organised Seminar with BDO HK on Regulatory-Compliant Remote Account Opening](https://www.tradelink.com.hk/en/news/news_20250801/): On July 22, 2025, Tradelink, at the invitation of BDO HK, successfully co-organised a seminar titled "Unlocking Business Growth: Navigating the Latest AML/CFT Guidelines for Stock Trader Account Openings". The event highlighted the growing significance of regulatory-compliant remote account opening solutions in enhancing client convenience and expanding market reach, both locally and globally. - [Tradelink Shared Expertise on Combating Deepfake Attacks at GenA.I. Sandbox Collaboratory](https://www.tradelink.com.hk/en/news/news_20250731/): We are pleased to participate in the GenA.I. Sandbox Collaboratory on July 22, 2025, where we shared our expertise in deepfake detection solutions aimed at protecting digital identities. Co-hosted by the Hong Kong Monetary Authority and Cyberport, the Collaboratory session brought together deepfake detection solution providers and representatives from banks to foster a collaborative environment for banks to develop and test innovative solutions using artificial intelligence (A.I.), further advancing the adoption of A.I. technology in the financial sector. - [Tradelink participated in HKMA Data Summit 2025, <span class="d-none d-lg-block"></span>sharing insights on the Next-Gen Trade Services Platform](https://www.tradelink.com.hk/en/news/news_20250730/): Tradelink, a data provider of Commercial Data Interchange (CDI) and a member of the Expert Panel on Project Cargox, was honoured to be invited by the Hong Kong Monetary Authority (HKMA) to participate in the Data Summit 2025 on July 28, 2025, showcasing how our Next-Gen Trade Service Platform, T+, empowers the trading community in Hong Kong and their business partners to conduct trade data interchange securely. This enables small and medium-sized enterprises (SMEs) to leverage authenticated and reliable trade data for trade financing and more. - [Tradelink Empowering SMEs to Explore New Opportunities in GBA at HKPC’s InnoPreneur Network Event](https://www.tradelink.com.hk/en/news/news_20250604/): Tradelink is pleased to announce our participation in the recent InnoPreneur Network event organised by the Hong Kong Productivity Council SME ReachOut on 30 May 2025 (Fri). The event, titled "New Horizons in GBA: Navigating Business Opportunities and Challenges", is the first of their "GBA LIVE Series", where SMEs can meet with government representatives from Nansha, Yantian, Qianhai, and Huizhou, sharing the latest updated preferential policies to support Hong Kong SMEs. - [Tradelink participated in the “Docusign AI Roadshow”](https://www.tradelink.com.hk/en/news/news_20250603/): Tradelink was honored to participate in the "Docusign AI Roadshow" hosted by Docusign on 29 May 2025. The seminar highlighted the modernisation of agreements through AI and automation on the Docusign Intelligent Agreement Management (IAM) platform. Tradelink's digital identity, iD-One, is seamlessly integrated into the Docusign IAM platform, enhancing security and authenticity of your digital transactions. - [Tradelink participated in the 71<sup>st</sup> PAA Meetings in Shanghai and shared insights on digital trade at the APEC event](https://www.tradelink.com.hk/en/news/latest-news/news_20250530/): Tradelink, a member of PAA Digital Trade Alliance, attended the 71st PAA Steering Committee and Working Group Meetings hosted by Shanghai E&P International, Inc. in Shanghai from May 19th to 20th, 2025. - [Tradelink organised “Navigating Trade Challenges Seminar” to empower SMEs to address trade war challenges with smart trade solutions and green supply chain digitalisation](https://www.tradelink.com.hk/en/news/latest-news/news_20250529/): Tradelink is pleased to organise the "Navigating Trade Challenges Seminar" at the Hong Kong Productivity Council (HKPC) on May 23, 2025. The event brought together industry leaders to analyse current trade challenges, suggest risk mitigation strategies and introduce solutions for trade digitisation, supply chain optimisation, sustainable practices, and evolving trade regulations. - [Tradelink sponsored HKCNSA members’ cocktail event to advance cybersecurity](https://www.tradelink.com.hk/en/news/news_20250516/): Tradelink was pleased to sponsor the Hong Kong China Network Security Association (HKCNSA) Members' Cocktail Event held on May 13, 2025. This engaging networking session brought together some 30 cybersecurity experts, innovators, and professionals, fostering connections and the exchange of valuable insights. - [Tradelink proudly joins the HKMA’s Expert Panel on Project Cargo<sup>x</sup> to facilitate trade finance through cargo data](https://www.tradelink.com.hk/en/news/news_20250507/): Tradelink is pleased to announce its participation in the newly established Expert Panel on Project Cargox on 28 Apr 2025, which was initiated by the Hong Kong Monetary Authority ("HKMA") to harness the power of cargo data to improve the efficiency of trade finance, particularly for small and medium-sized enterprises ("SMEs"). - [Tradelink showcased digital trade and logistics solutions and achieved great success at InnoEx 2025](https://www.tradelink.com.hk/en/news/news_20250425/): Tradelink proudly participated in InnoEx 2025, Asia's premier innovation and technology mega event co-organised by the Innovation, Technology and Industry Bureau and the Hong Kong Trade Development Council (HKTDC) on 13-16 Apr 2025 at the Hong Kong Convention and Exhibition Centre. Running concurrently with the Hong Kong Electronics Fair (Spring Edition) as the core events of the Business of Innovation & Technology Week, the 4-day twin expos attracted over 2,800 exhibitors and 88,000 buyers from 148 countries and regions. - [Tradelink showcased intelligent supply chain solutions at HKPC seminar to drive green transformation for SMEs](https://www.tradelink.com.hk/en/news/news_20250415/): Tradelink was delighted to attend the "ESG One MeetUp Drinks: SMEs Leading the Decarbonization Change" seminar, organised by the Hong Kong Productivity Council (HKPC) ESG One, and co-hosted by Bank of China (Hong Kong) and venue sponsored by Zeekr Hong Kong on 9 April 2025. The event brought together ESG experts and over 50 SME representatives across various industries to explore actionable strategies for driving decarbonization in business operations and achieving ESG goals. - [Tradelink co-hosted seminar with Docusign and HKGCC on leveraging Intelligent Agreement Management and secure digital identity for business success](https://www.tradelink.com.hk/en/news/news_20250414/): Tradelink proudly co-hosted the seminar, "Unlocking Corporate Success with Secure Intelligent Agreement Management", alongside Docusign and the Hong Kong General Chamber of Commerce (HKGCC) on April 8, 2025. The event attracted over 50 industry leaders from compliance, finance, business operations, information technology, purchasing and human resources, focusing on innovative strategies to enhance business growth through secure and Intelligent Agreement Management (IAM). - [Tradelink shared challenges and countermeasures on AI-driven fraud for insurers at Insurance Authority Future Task Force meeting](https://www.tradelink.com.hk/en/news/news_20250328/): Tradelink was invited by the Insurance Authority (IA) to speak at its Future Task Force meeting on “Responsible Artificial Intelligence (AI) Adoption”, held at the IA Head Office on 26 March 2025. The event brought together around 100 professionals from the insurance and financial sectors. - [Tradelink shared innovative Remote Account Opening Solutions for securities firms in a hybrid seminar co-organised with HKSA](https://www.tradelink.com.hk/en/news/news_20250304/): Tradelink, in collaboration with the Hong Kong Securities Association (HKSA), successfully hosted a hybrid seminar on 20 Feb 2025 as part of HKSA's Continuous Professional Training Course. The event attracted over 400 participants, both in person and online, demonstrating strong industry interest and engagement. - [Tradelink shared Digital Signing Solutions to boost operational efficiency and ESG standards at the “ESG Pledge Seminar” organised by CMA](https://www.tradelink.com.hk/en/news/latest-news/news_20250303/): Tradelink was honoured to participate in the "ESG Pledge Seminar" organised by the Chinese Manufacturers' Association of Hong Kong (CMA) on 18 Feb 2025. As one of CMA’s ESG Advocator companies, Tradelink was invited to share its insights and experiences on integrating ESG principles into business operations, focusing on supporting in their sustainability journey. The seminar attracted over 100 participants, bringing together industry leaders and professionals dedicated to sustainable development. - [Tradelink COO urges banks to verify customer with the use of two forms of identification documents in an interview with HKEJ](https://www.tradelink.com.hk/en/news/latest-news/news_20241219/): Following his presentation at the Fraud and Money Laundering Intelligence Taskforce Training Seminar hosted by the Commercial Crime Bureau in late November, Tradelink's Executive Director and Chief Operations Officer, Andrew Cheng, was invited to shed some light on the challenges of customer identity verification faced by the banking and finance industry and offer his insights on the countermeasures in an interview with the Hong Kong Economic Journal (HKEJ) published on 9 Dec 2024. In the interview, Andrew pointed out that many telecom and online fraud cases nowadays involve the use of stooge accounts to receive/launder fraudulent payments or other crime proceeds, thus it is crucial to intercept at the source and prevent frauds from opening accounts. "Banks can consider using two forms of identification documents for identity verification during the process of account opening. For example, using passport or Mainland Travel Permits for Hong Kong and Macao Residents (commonly known as Home Return Permits) to match with customers’ HKID card to verify their identity. It is believed that over 90% of fraud cases involving stooge accounts can be intercepted." We are delighted to share our knowledge and expertise to help raise industry and public awareness on identity fraud and will continue our commitment to promote a prosperous Hong Kong where companies and people can readily achieve and enjoy the benefits of digital efficiency. - [Tradelink showcases digital signing solutions at HKPC “InnoPreneur MeetUp”](https://www.tradelink.com.hk/en/news/latest-news/news_20241218/): Tradelink is delighted to participate and showcase our innovative e-solutions at the "InnoPreneur MeetUp" organised by the Hong Kong Productivity Council on 9 Dec 2024. - [Tradelink “Cybersecurity 360” luncheon seminar received enthusiastic response](https://www.tradelink.com.hk/en/news/latest-news/news_20241217/): To express gratitude for the support and trust of our customers over the years and to share with them the latest best practices in cybersecurity, Tradelink hosted the "Cybersecurity 360" luncheon seminar at The Langham Hong Kong on 6 Dec 2024. The event was a huge success, attracted over 160 participants including industry experts, association delegates and Tradelink customers and partners. - [Tradelink shared the insight of adopting a 2nd ID document in eKYC processes at the FMLIT Training Seminar](https://www.tradelink.com.hk/en/news/latest-news/news_20241216/): Tradelink was invited by the Commercial Crime Bureau (CCB) to speak at the Fraud and Money Laundering Intelligence Taskforce (FMLIT) Training Seminar, held at the Police Headquarters on 29 Nov 2024. The seminar was a success, with over 200 banking and financial professionals attending. - [Tradelink addressed SMEs common challenges with innovative solutions at the “Transforming Agreement Processes for Business Growth” luncheon organised by Docusign](https://www.tradelink.com.hk/en/news/latest-news/news_20241212/): With over 1.6 million customers and more than a billion people in over 180 countries, Docusign provides e-signature solutions that enable businesses around the globe to send and sign agreements on various devices. - [Tradelink exhibited its supply chain solutions at ALMAC 2024 and shared insights on enhancing document integrity for smart port development](https://www.tradelink.com.hk/en/news/latest-news/news_20241126/): Tradelink is delighted to participate in the 2024 Asian Logistics, Maritime and Aviation Conference (ALMAC) co-organised by the HKSAR Government and the Hong Kong Trade Development Council at the Hong Kong Convention and Exhibition Centre on 18-19 November. - [Tradelink shared the benefits of digital identity for securities firms and the financial industry in Hong Kong at the 45th Anniversary Fintech Forum](https://www.tradelink.com.hk/en/news/latest-news/news_20241121/): Tradelink is committed to providing Regulatory Technology (RegTech) solutions for the financial services sector in Hong Kong. We were honoured to be invited as a guest speaker at the 45th Anniversary Fintech Forum held at JW Marriott Hotel Hong Kong on 8 Nov 2024. - [Tradelink won HKCCA Mystery Customer Assessment Best-in-Class Award for the 4th time and Gold Award for 13 consecutive years](https://www.tradelink.com.hk/en/news/latest-news/news_20241105/): Tradelink was honored to receive continuous recognition for delivering exceptional customer service as our Call Centre was awarded the Best-in-Class award in the 'Public Service and Utilities' category for the 4th time after 2015, 2016 and 2022, along with the Gold Award for the 13th consecutive year at the 2024 Hong Kong Customer Contact Association ("HKCCA") Mystery Customer Assessment Awards Since joining the competition in 2012. - [Tradelink showcased its business e-solutions at SME ReachOut – FUND Fair plus Tech Sourcing 2024](https://www.tradelink.com.hk/en/news/latest-news/news_20241104/): To support small and medium enterprises (SMEs) in leveraging various funding programs for digital transformation, Tradelink was delighted to be a Gold Partner for the "SME ReachOut - FUND Fair plus Tech Sourcing 2024" orgnanised by Hong Kong Productivity Council and Trade & Industry Department on October 29-30 to engage with SMEs from diverse backgrounds and introduce our business e-solutions. - [Tradelink exhibited its innovative supply chain solutions at LSCM Logistics Summit 2024](https://www.tradelink.com.hk/en/news/latest-news/news_20241021/): Tradelink was delighted to participate in the Logistics and Supply Chain MultiTech R&D Centre (LSCM) Logistics Summit, which took place at the Hong Kong Science Park on 10 October 2024. The event, themed “From Smart City to Digital Economy”, highlighted the importance of innovative technologies in fostering the development of Smart City and Digital Economy in Hong Kong. It also focused on facilitating the local logistics industry to capitalise on the new opportunities arising from technological development in the Greater Bay Area. - [Tradelink participated in the Belt and Road Summit 2024 and showcased cutting-edge business e-solutions in unlocking Hong Kong’s “Super-Connector” potential under BRI](https://www.tradelink.com.hk/en/news/latest-news/news_20240924/): As the Hong Kong Government continues to champion the city's unique position as a "Super-Connector" between the Mainland and the world, Tradelink is proud to be at the forefront of this endeavour. On 11-12 September, we participated in the Belt and Road Summit 2024 held at the Hong Kong Convention and Exhibition Centre to showcase our innovative business e-solutions and connect with business leaders from the Belt and Road region and around the world. - [Tradelink showcased Intelligent Supply Chain Solutions at LOGTECH Expo 2024](https://www.tradelink.com.hk/en/news/news_20240625/): Organised by the Transport and Logistics Bureau with the Hong Kong Productivity Council (HKPC) as the implementation partner, LOGTECH Expo 2024 was held on 12-13 June at the HKPC Building. Tradelink was delighted to participate in the event to demonstrate our Intelligent Supply Chain Solutions and have the opportunity to connect with stakeholders in the logistics industry. - [Tradelink participated in several industry events in May to promote TD-Sign and other Identity Management Solutions](https://www.tradelink.com.hk/en/news/news_20240606/): To help businesses and organisations navigate the complex landscape of identity management, Tradelink was delighted to participate in three industry events in May introducing our latest digital onboarding and signing solution, TD-Sign, and other cutting-edge Identity Management Solutions. - [Tradelink hosted seminar to introduce its latest digital signing solution – TD-Sign](https://www.tradelink.com.hk/en/news/news_20240410/): Tradelink, a leading provider of advanced identity management solutions in Hong Kong, hosted the 'Secure and Embrace the Future: Next-Generation Digital Signing Solutions' seminar on 15th March 2024 at Eaton Club Central. We introduced our latest digital signing solution highlighting its unique features at the event. At the same time, industry experts shared their valuable insights on the diverse applications and benefits of digital signing. The seminar attracted nearly 100 participants including government officials and professionals from the legal, finance and other sectors. - [Tradelink has rebranded with a new logo – Let’s meet our new brand](https://www.tradelink.com.hk/en/news/news_20230103/) - [NEW SERVICE CENTRES ADDED! Tradelink extends its Paper Trade Declaration Service to 22 Fotomax shops from 10 December 2018](https://www.tradelink.com.hk/en/news/news_20181210/) - [Tradelink CTO interviewed by TVB news programme ‘A Closer Look’ to shed light on risks of using 2FA via mobile phones](https://www.tradelink.com.hk/en/news/news_20240129/): As a leading solution provider in the identity management space in Hong Kong, Tradelink's Executive Director and Chief Technology Officer, Andrew Cheng, was invited to share his insights on the potential risks of using two factor authentication (2FA) via mobile phones in an interview with TVB news programme 'A closer look' broadcasted on 22 Jan 2024. - [Tradelink’s Paper Trade Declaration Service Centre Network Further Extended! 14 more Fotomax shops provide Service Centre service from 1 April 2019](https://www.tradelink.com.hk/en/news/news_20190401/) - [Tradelink’s mega warehouse automation project featured at the Asian Logistics, Maritime and Aviation Conference 2020](https://www.tradelink.com.hk/en/news/news_20201201/): Tradelink is delighted that the mega warehouse automation project we delivered to a leading retail chain in Hong Kong was featured as an example of best practices in supply chain automation at the Asian Logistics, Maritime and Aviation Conference (ALMAC) held online from 17-18th November 2020. - [Tradelink participated in Retail Asia Conference and Expo to showcase our total online and offline payment solutions](https://www.tradelink.com.hk/en/news/news_20201127/): Tradelink participated in Retail Asia Conference & Expo (RACE) for the fifth year in a row. Due to the pandemic, the expo originally scheduled on 6–8th May 2020 was rescheduled to 11-13th November 2020 at the Hong Kong Convention and Exhibition Centre. This was the only physical trade show in the retail industry that could be held this year in Hong Kong. - [Tradelink won HKCCA “Mystery Caller Assessment Award – Gold Award” for 9 consecutive years](https://www.tradelink.com.hk/en/news/news_20201118/): For the ninth year in a row, Tradelink Call Centre was pleased to receive the “Mystery Caller Assessment Award – Gold Award” at Hong Kong Call Centre Association (HKCCA) Awards 2020. - [PAN-ASIAN E-COMMERCE ALLIANCE Launching<span class="d-none d-lg-block"></span> a New Roadmap for Collaboration in Paperless Trade](https://www.tradelink.com.hk/en/news/news_20161209/): Tradelink Electronic Commerce Limited (“Tradelink”, SEHK: 0536), as Hong Kong's representative member in the Pan Asian e-Commerce Alliance (“PAA”), attended the 54th PAA Steering Committee meeting hosted by CAT Telecom Public Company Limited (CAT) from 8th to 9th December 2016 in Thailand. Members from 11 economies embarked on new initiatives for PAA and cross-border paperless trade through domain knowledge sharing and discussion. - [Tradelink shared latest market insight at Identity Week Asia 2020](https://www.tradelink.com.hk/en/news/news_20201102/): Andrew Cheng (bottom right), CTO of Tradelink, spoke at a virtual conference at Identity Week Asia 2020. - [Digi-Sign and Feitian join forces to secure online banking](https://www.tradelink.com.hk/en/news/news_20161129/): Tradelink’s wholly-owned subsidiary, Digi-Sign Certification Services Limited (“Digi-Sign”) is pleased to enter a partnership with Feitian Technologies Co., Ltd. (“Feitian”; SZSE: 300386) for the fifth year in a row. Feitian, specialising in authentication products & smart card technology, has been the No.1 supplier of user authentication and transaction security for China Online Banking. Digi-Sign is the exclusive partner of Feitian’s products in Hong Kong, Taiwan and Macau. This partnership supports Digi-Sign in strengthening its online security offerings for banks and also helps Feitian expand the geographical coverage of its business. - [Tradelink and Otto International extend their partnership](https://www.tradelink.com.hk/en/news/news_20200828/): Tradelink is delighted that its long-standing partnership with Otto International (OI) has been extended for another four years. Over the years, we have helped OI to digitalize its shipping documentation process, bringing benefits to its hundreds of customers in Asia and beyond. - [Tradelink Call Centre won the Gold Award for 5 consecutive years and Best-in-Class for 2 consecutive years at HKCCA Awards 2016](https://www.tradelink.com.hk/en/news/news_20161104/): Tradelink was honoured that our call centre received the Gold Award of the Mystery Caller Assessment Award for 5 consecutive years and "Best-in-class" in the "Commerce and Utilities" category for 2 consecutive years at Hong Kong Call Centre Association Awards (HKCCA Awards) 2016. The awards were truly a tremendous encouragement for our continuous effort in pursuing service excellence and providing meticulous attention to the needs of our customers. - [Tradelink awarded Family-Friendly Employers 2015/2016](https://www.tradelink.com.hk/en/news/news_20161025/): Tradelink was honored to be awarded "Family-Friendly Employers 2015/16" in the biennial Family-Friendly Employers Award Scheme jointly organised by the Family Council and the Home Affairs Bureau of the HKSAR Government. The award scheme aims at fostering a pro-family culture and environment by giving recognition to employers who attach importance to the family-friendly spirit, encouraging them to continue to put in place measures to raise employers' awareness of the importance of family core values. For the first time joining the scheme, Tradelink was also pleased to receive a newly-added "Award for Breastfeeding Support 2015/16" which commends employer for providing suitable facilities in the workplace to support breastfeeding employees. - [Tradelink again named as Notable Vendor in Gartner’s Asia/Pacific Context: 2020 Magic Quadrant for Warehouse Management Systems](https://www.tradelink.com.hk/en/news/news_20200817/): For the second year in a row, Tradelink, a leading provider of e-commerce services for Hong Kong business community, is recognized as a Notable Vendor in Gartner’s Asia/Pacific Context: ‘Magic Quadrant for Warehouse Management Systems’ report published in August 2020. - [Recognised Innovative Cross Border Trade Services by<span class="d-none d-lg-block"></span> PAN-ASIAN E-COMMERCE ALLIANCE](https://www.tradelink.com.hk/en/news/news_20160812/): Tradelink Electronic Commerce Limited (“Tradelink”, SEHK: 0536), as Hong Kong's representative member in the Pan Asian e-Commerce Alliance (“PAA”), attended the 53rd PAA Steering Committee meeting, hosted by PT. Electronic Data Interchange Indonesia (PT EDII) from 11th to 12th August 2016 in Bandung, Indonesia. PAA members from 11 economies focused their discussion at the meeting on new value-added service initiatives, as well as new opportunities on cross border paperless trade. - [Tradelink Intelligent Supply Chain Solutions entered the recycling/environmental protection industry](https://www.tradelink.com.hk/en/news/news_20200807/): Tradelink, with a mission to provide business enabled e-solutions in Hong Kong, is delighted that its Intelligent Supply Chain Solutions business has made its entrance into the recycling/environmental protection industry by participating in two notable projects supporting the Environmental Protection Department (“EPD”) and its contractor on waste collection and recycling works. - [Tradelink Participated in the Retail Asia Expo 2016](https://www.tradelink.com.hk/en/news/news_20160616/): Tradelink participated in the Retail Asia Expo from 14th to 16th June 2016 at the Hong Kong Convention and Exhibition Centre for the first time, showcasing our innovative payment solutions to the retail and hospitality industry. The two featured solutions we presented in the expo were: E-payment solution for self-service businesses and Smart POS. - [Joint seminar on biometric authentication for banking services](https://www.tradelink.com.hk/en/news/news_20160519/): The use of biometrics for authentication is not a new concept. The introduction of Touch ID in 2013 and Android fingerprint in 2014 brought this technology to mobile devices and into homes around the world. In just last year, the application of biometrics has virtually exploded, and biometric authentication is considered as one of the foremost technologies paving the way for the future of data security and mobile convenience. The most compelling reason for banks/ financial institutions to invest in biometrics security solutions is their potential to mitigate fraud over online/mobile channels. - [Thank you for customers’ kind charity donation to fight against Novel Coronavirus! The total is doubled by our matching donation!](https://www.tradelink.com.hk/en/news/news_20200504/): Tradelink would like to express our heartfelt thanks to the hundreds of customers who have converted their bonus points into charity donation via our Membership Rewards Program over the last 2 months in support of our charity partners to fight against Novel Coronavirus. - [Tradelink extends its Paper Trade Declaration Service Network<span class="d-none d-lg-block"></span> to 27 post offices](https://www.tradelink.com.hk/en/news/news_20200203/): Tradelink is delighted to announce that its network of Service Centres offering Paper Trade Declaration Service will extend to 27 post offices with effect from 1 February 2020, bringing the total number of Tradelink Service Centres to almost 100. - [Tapping Tremendous Changes in Cross Border E-commerce Industry with Expertise from PAN ASIAN E-COMMERCE ALLIANCE](https://www.tradelink.com.hk/en/news/news_20160422/): Tradelink Electronic Commerce Limited (“Tradelink”, SEHK: 0536), as Hong Kong's representative member in the Pan Asian e-Commerce Alliance (“PAA”), attended the 52nd PAA Steering Committee meeting, hosted by Korea Trade Network (“KTNET”) from 21st to 22nd April 2016 in Jeju, Korea. The meeting brought 11 members together to explore and formulate renewal collaborating strategies for tapping the fast-moving development in cross-border paperless trade. - [Recognized as “Happy Company” for the second year](https://www.tradelink.com.hk/en/news/news_20160407/): Tradelink and its subsidiary, Digi-Sign are pleased to be awarded the “Happy Company” label 2016 for two consecutive years. Jointly organised by the Promoting Happiness Index Foundation and the Hong Kong Productivity Council, the award is aim at recognising the commitment of companies and organisations to foster a happy workplace culture and raise the happiness-at-work level of the local workforce. On 7th April, the Happy Company Ceremony 2016 officiated by Mr. Matthew Cheung, Secretary for Labour and Welfare of the HKSAR Government was held to present awards to “Happy Companies” who support happiness-at-work culture in Hong Kong. - [Tradelink seminar on Identity Verification received warm response](https://www.tradelink.com.hk/en/news/news_20200120/): Tradelink, a leading provider of advanced biometric authentication and electronic Know-Your-Customer (eKYC) solutions in Hong Kong, hosted a seminar on identity verification on 9th January 2020 at Admiralty Conference Centre. The seminar attracted over a hundred attendees from various industries including banks, financial institutions, insurance companies and government bodies. - [Tradelink launched its new website with enhanced features](https://www.tradelink.com.hk/en/news/news_20200102/): Keeping up with the company’s business development, Tradelink has launched its new website on 1 January 2020 with a view to incorporating up-to-dated and comprehensive information on our services and solutions as well as optimizing user experience. - [Tradelink shared latest eKYC development at ISACA China<span class="d-none d-lg-block"></span> Hong Kong Chapter’s Emerging Tech Webinar](https://www.tradelink.com.hk/en/news/news_20230303/): Tradelink, a leading provider of electronic Know Your Customer (eKYC) solutions in Hong Kong, is delighted to speak at ISACA China Hong Kong Chapter’s Emerging Tech Webinar held on 23rd February 2023 sharing the latest development of eKYC solutions in the identity management market. - [Tradelink showcased case study of supply chain solutions under the Pilot Subsidy Scheme for Third-party Logistics Service Providers](https://www.tradelink.com.hk/en/news/news_20230308/): To encourage the adoption of technology by the logistics sector for enhancing efficiency and productivity through the “Pilot Subsidy Scheme for Third-party Logistics Service Providers” (“TPLSP”), Tradelink was delighted to take part in a TPLSP case study sharing seminar co-organised by the Hong Kong Supply Chain and Logistics Association (“HKSTLA”) and the Hong Kong Productivity Council on 24th February 2023. At the seminar, Tradelink shared a case study on how our 3PL client upgrade their business operations with our smart supply chain solution. - [Tradelink showcased values of Trade Declaration data as alternate data for trade finance at HKMA Data Summit](https://www.tradelink.com.hk/en/news/news_20230516/): To encourage the active use of alternative data in financial services and experience sharing following the launch of Commercial Data Interchange (“CDI”), Hong Kong Monetary Authority (“HKMA”) hosted the inaugural Data Summit on 4th May, 2023. As one of the pioneering participants of CDI, Tradelink was invited as one of the exhibitors to the summit and showcased how data consumers can leverage our trade declaration data to facilitate financial services. We demonstrated our successful use case in collaboration with Ping An OneConnect Bank (Hong Kong) Limited (“PAOB”). - [Sharing success stories on how Tradelink’s cutting-edge supply chain solutions help customers achieve digital efficiency and social responsibility](https://www.tradelink.com.hk/en/news/news_20230522/): Tradelink demonstrated how our supply chain solutions can be effectively applied to achieve ESG objectives at the ESG Pledge Seminar - [Pan Asia Exchange (PAE) launched at<span class="d-none d-lg-block"></span> the 49<sup>th</sup> PAA Steering Committee Meeting in Malaysia](https://www.tradelink.com.hk/en/news/news_20150417/): Tradelink Electronic Commerce Limited ("Tradelink", SEHK: 0536), as Hong Kong's representative member in the Pan Asian e-Commerce Alliance (PAA), attended the 49th Pan Asian e-Commerce Alliance (PAA) Steering Committee meeting, hosted by Dagang NeXchange Berhad (DNeX) through its subsidiary company Dagang Net from 16th to 17th April 2015 in Kuala Lumpur, Malaysia. - [Joint Seminar on Secure e-Banking and e-Cheque](https://www.tradelink.com.hk/en/news/news_20150709/): To keep the banking industry abreast of the latest developments and issues relating to secure e-banking and e-cheque, Digi-Sign Certification Services Ltd (Digi-Sign) and Gemalto-Safenet jointly held a seminar on 9th July 2015 at Regus Conference Centre, Wan Chai. The seminar was well-received, with more than 80 attendees from banks and Government agencies/departments. - [Tradelink received Outstanding SME Award in Collaborative Partnership at ET NET Intelligent and Innovative SME Business Awards 2023](https://www.tradelink.com.hk/en/news/news_20230627/): Tradelink, a leading provider of e-solutions for Hong Kong business community, is delighted to receive the Outstanding SME Award in Collaborative Partnership at the Intelligent and Innovative SME Business Awards 2023 organised by ET NET Limited (“ET NET”) on 14th June. - [Tradelink, Thales and Edvance co-hosted reception on “Enhance Data Security with Digital Signatures”](https://www.tradelink.com.hk/en/news/news_20230725/): To help business professionals understand the benefits of digital signatures, Tradelink co-hosted a social hour reception with our hardware partners Thales and Edvance on “Enhance Data Security with Digital Signatures” on 29th June 2023. The event attracted participants from the healthcare sector including renowned private hospitals and medical groups, as well as the securities and auditing services. - [Tradelink participated in BUSINESS GOVirtual Expo & Conference 2023 to showcase our smart IT solutions](https://www.tradelink.com.hk/en/news/news_20230731/): As we refreshed our brand in 2023, our booth this year centered around our new brand tagline “Maximising Digital Efficiency” demonstrating how our four divisions of smart IT solutions namely trade compliance, intelligent supply chain, identity management and payment technology help businesses maximise accuracy, cost-effectiveness, security and customer experience. We were delighted to have had the opportunity to meet with key players and industry elites and demonstrated our solutions to visitors at the Expo. - [Tradelink named as a Notable Vendor in Gartner’s 2023 Asia/Pacific Context: ‘Magic Quadrant for Warehouse Management Systems’ for five consecutive years](https://www.tradelink.com.hk/en/news/news_20230811/): Tradelink continues to solidify its position as a key player in the warehouse management systems (“WMS”) market in Hong Kong. For the fifth consecutive year, we are pleased to be named as a Notable Vendor in Gartner’s Asia/Pacific Context: ‘Magic Quadrant for Warehouse Management Systems’ in 2023. - [Tradelink provided Warehouse Management System for Koruru to deploy at its sister company, Tahuhu’s first-in-Hong Kong automated cold storage warehouse](https://www.tradelink.com.hk/en/news/news_20231011/): Tradelink, a leading provider of digital warehousing solutions in Hong Kong, was appointed by Koruru Limited, a subsidiary company of Uni-China Group, to develop a Warehouse Management System (WMS) to empower its sister company Tahuhu’s cold chain logistics business. The solution is deployed at Tahuhu’s cold storage warehouse which was officially launched in May 2023 as the first automated cold storage warehouse in Hong Kong. ## Solutions - [IoT Solutions](https://www.tradelink.com.hk/en/solutions/intelligent-supply-chain/iot-solutions/): Tradelink was honored to be invited by MTR Corporation to share, under the theme "AI-Powered Smart Logistics and Asset Management for Retail Excellence." how Tradelink's IoT solutions help MTR simplify inventory processes, enhance overall visibility, and strengthen operational control. - [2026 Price List](https://www.tradelink.com.hk/en/solutions/trade-compliance/2026-price-list/): The prices shown are the standard charges for Trade Compliance Services and related value-added services. Special promotional offers and discounts are often offered by Tradelink from time to time to customers for using our services. - [Smart Trade +](https://www.tradelink.com.hk/en/solutions/smart-trade-plus/): With a vision to enhance trade efficiency between the Hong Kong trading community and its global trading partners, Tradelink has developed T+, a next-generation, AI-powered, and integrated E-Trade Services platform. Designed to simplify complex trade processes, T+ - [Tradelink Document Management and Signing Service](https://www.tradelink.com.hk/en/solutions/identity-management/dmss/): Login DMSS Web Portal with "iAM Smart" - [Payment Solutions](https://www.tradelink.com.hk/en/solutions/intelligent-supply-chain/payment-solution/): We can help you source high-quality hardware and software that addresses your specific business needs - [Securities Account Remote Onboarding Solution](https://www.tradelink.com.hk/en/solutions/identity-management/securities-account-remote-onboarding-solution/): Tradelink's iD-One has transformed our investor onboarding process. It's not just about compliance; it's about delivering a seamless experience to our global clients. - [Test 123](https://www.tradelink.com.hk/en/solutions/test-123/) - [iAM Smart Connect](https://www.tradelink.com.hk/en/solutions/identity-management/iam-smart-connect/): Remote onboarding solution for banks, securities brokers and more industries - [T-Guard – an Android Device Security App](https://www.tradelink.com.hk/en/solutions/identity-management/t-guard/): T-Guard is an Android security app developed by Tradelink to detect suspicious or fraudulent activities on mobile devices, including rooting, modified app versions and apps from unverified sources. - [Intelligent Agreement Management (IAM)](https://www.tradelink.com.hk/en/solutions/identity-management/intelligent-agreement-management/): Intelligent agreement management (IAM) is an AI-powered cloud software that helps organisations streamline and automate agreement processes while unlocking the power of valuable data trapped in traditional files. - [Tony temp](https://www.tradelink.com.hk/en/solutions/tony-temp/): Check out these incredible numbers Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor. Happy clients 0 Countries worldwide 0 + Projects completed 0 + Dedicated employees 0 + I believe in listening to and partnering with our clients in order to achieve the greatest results. Marina Strickland - [Transportation Management](https://www.tradelink.com.hk/en/solutions/intelligent-supply-chain/transportation-management/): In this video, you can learn how Tradelink TMS: - [Supply Chain Business Consultation](https://www.tradelink.com.hk/en/solutions/intelligent-supply-chain/supply-chain-business-consultation/): Driving digital transformation for SMEs has been one of the key initiatives in the development of the digital economy and smart city by the Hong Kong Government. Under the Pilot Subsidy Scheme for Third-party Logistics Service Providers (TPLSP), Tradelink offers a wide range of Intelligent Supply Chain Solutions to help businesses make good use of the government funding to upgrade and expand business. - [Trader Documentation Service](https://www.tradelink.com.hk/en/solutions/intelligent-supply-chain/trader-documentation-service/): shipment visibility - [Intelligent Warehouse Management System (WMS)](https://www.tradelink.com.hk/en/solutions/intelligent-supply-chain/warehouse-management-system/): Transform your logistics with real-time visibility, automation, and AI-driven insights - [Intelligent Supply Chain](https://www.tradelink.com.hk/en/solutions/intelligent-supply-chain/): Survey co-conducted by the Council of Supply Chain Management Professionals and ToolsGroup - [Multi-factor Authentication (MFA)](https://www.tradelink.com.hk/en/solutions/identity-management/multi-factor-authentication/): Microsoft deflects more than 1,000 password attacks per second on their system alone, and over 99.9% of compromised accounts don’t have MFA. Don't wait for a security breach to take action. Act now and safeguard your customers’ digital presence. - [Deepfake Detection](https://www.tradelink.com.hk/en/solutions/identity-management/deepfake-detection/): sources monitored - [Pillar](https://www.tradelink.com.hk/en/solutions/pillar/) - [Data Security Measures](https://www.tradelink.com.hk/en/solutions/trade-compliance/data-security-measures/): At Tradelink, we understand that your trust and peace of mind are of utmost importance when it comes to the security of your data. We are committed to going above and beyond what is required to protect your data, allowing you to focus on what truly matters - your business success. - [Customer Experience Analytics](https://www.tradelink.com.hk/en/solutions/identity-management/customer-experience-analytics/): Our Customer Experience Analytics help businesses identify insights from data captured during customer journey, enabling them to fully understand their customers' behaviour across different touchpoints, and prioritise timely enhancements to create frictionless customer experience that powers customer loyalty and maximises digital efficiency. - [TD-Sign](https://www.tradelink.com.hk/en/solutions/identity-management/td-sign/): TD-Sign enables individuals and corporations around the globe to apply and collect a digital identity remotely via smartphones (i.e. iD-One and/or iCorp-One), and conduct digital onboarding and signing. This solution enables businesses to perform cross-boundary business transactions while ensuring compliance with relevant regulatory requirements in Hong Kong. - [Customer Notice](https://www.tradelink.com.hk/en/solutions/trade-compliance/customer-notice/): Tradelink keeps its customers updated regularly with information about important operational or technical issues as well as the latest changes to regulations and policies in the industries. - [eKYC](https://www.tradelink.com.hk/en/solutions/identity-management/ekyc/): Tradelink shared the importance of 2nd ID document in eKYC processes for identity verification at the Fraud and Money Laundering Intelligence Taskforce (FMLIT) Training Seminar organised by the Commercial Crime Bureau on 29 Nov 2024. Contact us to receive insights and a report on the presentation. - [Trusted Signing Solution (TSS)](https://www.tradelink.com.hk/en/solutions/identity-management/trusted-signing-solution/): We provided our Trusted Signing Solution (TSS) to the private hospital client to enable a paperless workflow for the remote signing of medical related documents. Integrated with the hospital’s existing two-factor authentication for the verification of signer’s identity, our TSS enables our client’s eligible staff to sign and approve specific electronic documents in a secure, traceable, and legally bounded manner. Our solution helps to enhance operational efficiency and data security within the hospital. - [2024 Price List](https://www.tradelink.com.hk/en/solutions/trade-compliance/2024-price-list/): The prices shown are the standard charges for Trade Compliance Services and related value-added services. Special promotional offers and discounts are often offered by Tradelink from time to time to customers for using our services. - [MRP Redemption Catalogue](https://www.tradelink.com.hk/en/solutions/trade-compliance/mrp-redemption-catalogue/): Terms & Conditions: - [Digital Certificates](https://www.tradelink.com.hk/en/solutions/identity-management/digital-certificates/): Tradelink, through its wholly-owned subsidiary Digi-Sign Certification Services Limited, provides a comprehensive range of digital certificates that help businesses and individuals secure online transactions and verify digital identities with confidence. Digi-Sign is the first commercial Recognized Certification Authority in Hong Kong under the Electronic Transactions Ordinance (ETO), giving your e-signatures strong legal standing and trust. - [Super SSL Certificates](https://www.tradelink.com.hk/en/solutions/identity-management/super-ssl-certificates/): Tradelink's subsidiary Digi-Sign provides and supports globally recognised SSL Certificates in Hong Kong. - [Identity Management](https://www.tradelink.com.hk/en/solutions/identity-management/): facial recognition accuracy rate - [2025 Price List](https://www.tradelink.com.hk/en/solutions/trade-compliance/2025-price-list/): For enquiry about our 2025 price list or promotion offers, please call: - [Insurance-link Service](https://www.tradelink.com.hk/en/solutions/trade-compliance/insurance-link-service/): Tradelink Insurance-link Service is a convenient and cost-effective online platform for importers / exporters to acquire cargo insurance instantly. - [Advance Filing Rules (AFR) Service to Japanese Customs](https://www.tradelink.com.hk/en/solutions/trade-compliance/overseas-trade-compliance-documents/advance-filing-rules-service-to-japanese-customs-afr/): Japan Customs Advance Filing Rules (AFR) require freight forwarders or non-vessel operating common carriers (NVOCCs) to electronically submit cargo information on Japan-bound cargoes no later than 24 hours before vessels depart from the port of loading. - [Importer Security Filing (ISF 10+2) Service to US Customs](https://www.tradelink.com.hk/en/solutions/trade-compliance/overseas-trade-compliance-documents/importer-security-filing-to-us-customs-isf/): The Importer Security Filing and Additional Carrier Requirements (ISF 10+2) requires importers / forwarders and carriers to electronically submit supplementary data to the U.S. Customs and Border Protection on shipments destined to the United States at least 24 hours before the goods are laden on board the vessel. - [Automated Manifest Service (AMS) to U.S. Customs](https://www.tradelink.com.hk/en/solutions/trade-compliance/overseas-trade-compliance-documents/automated-manifest-service-to-us-customs-ams/): The U.S. Customs and Border Protection (CBP) requires shippers, carriers, and non-vessel operating common carriers (NVOCCs) to submit cargo information to the U.S. Customs Departments 24 hours prior to the lading of US-bound cargoes at foreign ports. - [Smart Products](https://www.tradelink.com.hk/en/solutions/payment-technology/smart-products/): Smart payment devices and PoS terminals - [Value-added Applications](https://www.tradelink.com.hk/en/solutions/payment-technology/value-added-applications/): Payment technology that adds value to your business - [Paper-to-electronic Conversion Services](https://www.tradelink.com.hk/en/solutions/trade-compliance/paper-to-electronic-conversion-services/): Unable to use digital channels to submit trade compliance documents to the Hong Kong Government? - [Electronic Cargo Manifest (EMAN)](https://www.tradelink.com.hk/en/solutions/trade-compliance/hk-trade-compliance-documents/electronic-cargo-manifest-eman/): Tradelink’s Electronic Cargo Manifest (EMAN) service enables air, rail, ocean or river carriers to comply with these requirements. - [Certificate of Origin (CO)](https://www.tradelink.com.hk/en/solutions/trade-compliance/hk-trade-compliance-documents/certificate-of-origin-co/): The objective of the Certificate of Origin (CO) system in Hong Kong is to facilitate Hong Kong’s exports to foreign markets. The Export (Certificates of Origin) Regulations of the Import and Export Ordinance (Cap. 60) empower the Director-General of the Hong Kong Trade and Industry Department (TID) to issue the COs in accordance with the stipulated Rules of Origin for any items manufactured, processed or produced in Hong Kong and have been or are about to be exported from Hong Kong. Apart from TID, the Government Approved Certification Organisations (GACOs) are authorised to issue CO. These COs have the same legal status as those issued by the TID. - [Dutiable Commodities Permit (DCP)](https://www.tradelink.com.hk/en/solutions/trade-compliance/hk-trade-compliance-documents/dutiable-commodities-permit-dcp/): Tradelink’s service allows you to apply for various types of Dutiable Commodities Permits (DCP) electronically. - [Import & Export Trade Declarations (TDEC)](https://www.tradelink.com.hk/en/solutions/trade-compliance/hk-trade-compliance-documents/import-export-trade-declarations-tdec/): Tradelink’s service allows you to submit the Import / Export Trade Declarations (TDEC) electronically. - [Cargo Information (Road)](https://www.tradelink.com.hk/en/solutions/trade-compliance/hk-trade-compliance-documents/road-cargo-system-rocars/): To comply with the Import and Export (Electronic Cargo Information) Regulation, a shipper or freight forwarder acting as a shipper (or an agent of either party) is obliged to provide advance cargo information to the Customs and Excise Department ("C&ED") at least 30 minutes before cargo being imported into or exported from Hong Kong by truck. - [Partnership with Commercial Data Interchange (CDI)](https://www.tradelink.com.hk/en/solutions/trade-compliance/partnership-with-commercial-data-interchange-cdi/): Tradelink participated in the Hong Kong Monetary Authority’s Commercial Data Interchange (CDI) as a data provider in 2022 and subsequently became a member of the Expert Panel on Project Cargox in 2025. Tradelink supports CDI and Project Cargox to enable more efficient financial intermediation in the banking system and facilitate innovative usage of commercial data to enhance financial services. - [Overseas Trade Compliance Documents](https://www.tradelink.com.hk/en/solutions/trade-compliance/overseas-trade-compliance-documents/): Meet regulatory standards while enjoying a streamlined and efficient submission process for your business via below method: - [TradelinkBox](https://www.tradelink.com.hk/en/solutions/trade-compliance/tradelinkbox/): TradelinkBox is accessible in the most commonly used web browsers, including Google Chrome, Microsoft Edge, and Firefox: - [Payment Technology](https://www.tradelink.com.hk/en/solutions/payment-technology/): since 2018 - [Hong Kong Trade Compliance Documents](https://www.tradelink.com.hk/en/solutions/trade-compliance/hk-trade-compliance-documents/): Meet regulatory standards while enjoying a streamlined and efficient submission process for your business via the below methods: - [One-stop Services](https://www.tradelink.com.hk/en/solutions/payment-technology/one-stop-services/): Trusted turnkey and customised PayTech solutions for HK - [Operation Training](https://www.tradelink.com.hk/en/solutions/trade-compliance/operation-training/): Tradelink offers hands-on training courses on the operations of its GETS and other trade compliance services. You will be guided through the whole process from document preparation to submission, as well as important issues like how to handle government inquiries, prepare amendments, etc. - [Membership Rewards Program Terms and Conditions](https://www.tradelink.com.hk/en/solutions/trade-compliance/mrp_tnc/): General Conditions The terms and conditions appearing hereinafter shall be applicable to the members of Tradelink's Membership Rewards Program ("Members"). Subscribers of any services offered by Tradelink Electronic Commerce Limited ("Tradelink") shall automatically become Members. Tradelink offers a Membership Rewards Program (the "Program") and reserves the right to cancel the membership of any subscriber in the Program as it deems fit, or revise the eligibility criteria for participation in the Program without prior notice. If Tradelink chooses, it will have the liberty to refuse to give reasons for such cancellation or revision. Tradelink reserves the right to amend and / or cancel the Program and / or any terms and conditions hereof without prior notice. Tradelink reserves the right to reject any request for redemption made by Members. Tradelink may enforce the right at any time when it deems fit including but not limited to the situation when Member has overdue payment with Tradelink. In the event of any dispute over the Program, Members accept that Tradelink’s decision shall be final and conclusive. A failure or delay to enforce a particular term or condition hereof does not constitute a waiver of that term or condition by Tradelink. Bonus Points Members under this Program shall earn 1 bonus point (the "Bonus Point") for every HK$1 they spent on Tradelink’s services subject to Tradelink’s sole discretion to specify particular Tradelink service(s) and / or payment, on which Bonus Points can be earned for Members’ spending. For the avoidance of doubt, any rebates to Members, Government charges and other disbursement (i.e. Members’ payments to third parties through Tradelink) shall be excluded for the purpose of calculating the Bonus Point. The Bonus Points shall only be earned by Members upon actual receipt by Tradelink of the relevant service charges and / or payment. Each earned Bonus Point will remain valid up to 2 years from its accrual and if unused, will automatically lapse upon expiry. Under no circumstances will accumulated Bonus Points be converted into cash and refunded to Members. In case a Member ceases to be a subscriber of Tradelink service(s), such Member's accumulated Bonus Points shall automatically lapse 14 days from the effective date of de-registration regardless of the remaining validity period. Membership Members shall appoint their representatives for the purpose of making requests for redemption on behalf of Members (the "Representatives"). Members undertake to notify Tradelink through our online system in advance in case they intend to change or withdraw their Representatives. When Tradelink accepts a redemption request, the request for redemption made by Members will become irrevocable and cannot be canceled or changed. Members accept that in the case of a change or withdrawal of a Representative, their redemption requests shall remain valid until Tradelink receives their notices given pursuant to clause 10 above. Without Tradelink’s prior written consent, no Member shall be entitled to assign or transfer its membership of the Program or any of its rights or privileges hereunder to any party for any purposes, including but not limited to the redemption of gifts. In particular, no Members will be allowed to combine their respective Bonus Points for redemption under the Program. In case a Member has multiple billing accounts with Tradelink, such accounts on which the Bonus Points earned shall not be combined or calculated together for the purpose of redemption without the prior written consent of Tradelink. Reward Redemption Members can redeem coupons with the specified amounts of Bonus Points required for redemption. The coupons that are available for redemption will be updated by Tradelink from time to time. After a redemption request is accepted and confirmed by Tradelink, Member can view the acknowledgment of the concerned redemption request at the Redemption Record section. Coupons redeemed by Members will be sent by ordinary mail to the specified address or their last known addresses registered with the Program usually after 5 working days upon the receipt of the redemption request. Members agree and accept that Tradelink shall in no event be held liable for the loss of or damage to the coupons that would occur in the course of delivery of such coupons. In the event that the coupons are lost or damaged for whatever cause, Tradelink will not reissue, certify or cash the coupons, nor make compensation therefor. Members agree that once they collect the selected coupons, they shall be bound by such terms and conditions as may be applicable to the selected coupons. Charity Donation For charity donation of HK$100 or above, Member may send email or fax to the charity organisation together with Tradelink's Redemption Acknowledgement letter for the issuance of official receipts. Program Announcement Tradelink shall be at liberty to update Members on the Program in such way and at such time as Tradelink considers appropriate, including, without limitation, by means of announcements at the website, email or otherwise. Law and Jurisdiction In case of any inconsistencies between the English version and the Chinese version of the above terms and conditions, the English version shall prevail. - [Service Centre Forms](https://www.tradelink.com.hk/en/solutions/trade-compliance/etas_form/): Import & Export Declarations (TDEC) Import Declaration Form 1 Import Declaration Form 1A (For Food Items only) Import Declaration Form 1B (Only for articles exempted from declaration charge under Regulations 8(3), 8(3A) and 8(4) of the Import and Export (Registration) Regulations, Chapter 60E, Laws of Hong Kong) Export / Re-Export Declaration Form 2 Export Declaration Form 2A (For HK Made Clothing & Footwear) Export / Re-Export Declaration Form 2B (Only for articles exempted from declaration charge under Regulations 8(3) and 8(4) of the Import and Export (Registration) Regulations, Chapter 60E, Laws of Hong Kong) Import / Export Declaration Amendment Form Dutiable Commodities Permit (DCP) Removal Permit for Duty-Paid Goods Form Removal Permit for Dutiable Goods Form Export Permit / Ships’ Stores Permit Form Dutiable Commodities Permit Amendment Form Query Response Form Executed Permit Advice Form Cancellation Request Form Customs Appointment Form Payment Confirmation Advice Form Confirmation of Receipt of Ship’s Stores Form Electronic Cargo manifest (EMAN) Cargo Manifest – ETAS Covering Form Cargo Manifest – Query Response Form Cargo Manifest – Amendment Form Certificate of Origin (CO) Certificate of Hong Kong Origin / Certificate of Origin – Processing Full Application Form Partial Electronic Application Form Request for Amendment Form Request for Cancellation Form Certificate of Hong Kong Origin – CEPA Full Application Form Partial Electronic Application Form Request for Amendment Form Request for Cancellation Form Certificate of Hong Kong Origin – New Zealand Full Application Form Partial Electronic Application Form Request for Amendment Form Request for Cancellation Form Certificate of Hong Kong Origin – Form AHK Full Application Form Partial Electronic Application Form Request for Amendment Form Request for Cancellation Form Certificate of Hong Kong Origin – Georgia Full Application Form Partial Electronic Application Form Request for Amendment Form Request for Cancellation Form Cargo Information (Road) Import Advance Cargo Information (Road) / Bundling Form Export Advance Cargo Information (Road) / Bundling Form Import / Export Advance Cargo Information (Road) Amendment Form Please call 2506 8138 for more information. - [Customer Service Forms](https://www.tradelink.com.hk/en/solutions/trade-compliance/cs-form/): TDEC Registration Form - [Membership Rewards Program](https://www.tradelink.com.hk/en/solutions/trade-compliance/mrp/): Tradelink Membership Rewards Program is designed to offer our customers the opportunity to redeem rewards with bonus points earned from their use of our electronic services. All Tradelink electronic services customers are automatically members of the program. - [Billing & Payment](https://www.tradelink.com.hk/en/solutions/trade-compliance/billing-payment/): The deposit amount is agreed with your company at the time of registration, and the value is normally set slightly higher than your expected expenditure on trade declaration and / or certificate of origin transactions in any one billing period. This ensures that you will have sufficient account limit for your daily operation. The minimum recommended deposit is HK$2,400. - [Trade Compliance](https://www.tradelink.com.hk/en/solutions/trade-compliance/): As a GETS market leader with the most profound domain knowledge, Tradelink also provides other trade compliance services that allow traders, shippers and logistics service providers to efficiently meet the regulatory requirements of overseas customs authorities. ## Stories - [Fadada Integrates Tradelink’s Trusted Digital Identity to Drive Cross boundary Growth](https://www.tradelink.com.hk/en/success-stories/identity-management-fadada-nota-sign/): Tradelink's iD-One provides our clients with advanced solutions, while iCorp-One ensures highly compliant and trustworthy digital signing. - [Empowering Eddid Financial’s Global Reach: Strengthening FinTech Solution with Tradelink’s iD-One for Investor Onboarding](https://www.tradelink.com.hk/en/success-stories/identity-management-story-15/): Tradelink's iD-One has transformed our investor onboarding process. It's not just about compliance; it's about delivering a seamless experience to our global clients. - [Great Blue Sky made it with Tradelink](https://www.tradelink.com.hk/en/success-stories/intelligent-supply-chain-story-18/): We are delighted with the professional services provided by Tradelink. They effectively addressed our needs, developed tailored solutions, and successfully launched the entire project within six months. This has provided favourable conditions for our business expansion. - [CMHK x Tradelink Smart Digital Warehouse Phase II – Self-service Kiosk](https://www.tradelink.com.hk/en/success-stories/intelligent-supply-chain-story-17/): https://youtu.be/HqSscSaWbYA?si=gJWWXqowoc9GmPcs - [Tradelink collaborates with Ping An Digital Bank to help a toy manufacturer secure trade finance with the use of trade declaration data via CDI](https://www.tradelink.com.hk/en/success-stories/trade-compliance-story-7/): https://youtu.be/CY0Ci5tjE0Y?si=gZ_2_mb98MetcPGX - [Achieving 80% efficiency boost in Import/Export Trade Declarations preparation using Tradelink’s Flight/Shipment Information Auto-Retrieval Service](https://www.tradelink.com.hk/en/success-stories/trade-compliance-story-6/): Our client is a French audio technology company specialising in the sale of speakers and amplifiers. They use air freight forwarding services from several couriers for import of their goods. They have been using our trade declaration (TDEC) service since 2016. - [Tradelink collaborates with Shanghai Commercial (“Shacom”) Bank to provide SMEs with all-round banking services for business development](https://www.tradelink.com.hk/en/success-stories/trade-compliance-story-5/): SME customer sharing: "We are thrilled that as a SME, we could have access to banking services from Shacom Bank through Tradelink’s referral. Shacom Bank has been very attentive to our needs and come up with caring services that address our long-standing problems regarding cash flow and finance management." - [Empower a document signing platform in GBA to support legally-binding document signing through iD-One](https://www.tradelink.com.hk/en/success-stories/identity-management-story-14/): Using Tradelink’s TD-Sign solution, we aim to develop Speedy Global Sign as a convenient and secure remote document signing platform that supports cross-border legally-binding document exchange, facilitating business transactions within GBA. - [Provided e-cheque solutions to several e-cheque issuing banks in Hong Kong allowing banks to save cost significantly in cheque processing procedure](https://www.tradelink.com.hk/en/success-stories/identity-management-story-1/): Tradelink provided e-cheque solutions to several e-cheque issuing banks in Hong Kong, one being a note-issuing bank. Providing full range of certificate-related functions supporting e-cheque from certificate issuance, certificate management to e-cheque lifecycle management, our solutions enable the payer and payer bank to sign an e-cheque digitally. - [Extend mobile biometric authentication solutions for Dah Sing Bank<span class="d-none d-lg-block"></span> on Transactions Authentication](https://www.tradelink.com.hk/en/success-stories/identity-management-story-2/): Tradelink deployed biometric authentication solution for Dah Sing Bank's (DSB) online banking customers. DSB's customers can login their e-Banking accounts by scanning the QR Code shown on e-Banking login page using their mobile devices, and access their e-Banking services and authorise transactions using fingerprint or facial recognition. - [Provided digital certificates for digital signing over financial returns<span class="d-none d-lg-block"></span> for a Government agency since 2008](https://www.tradelink.com.hk/en/success-stories/identity-management-story-3/): We provided digital certificates and digital signing solutions for signing financial returns in excel format for a Government agency since 2008. We helped to revamp the Government agency's electronic submission system to support digital certificates and integrate with its backend system. - [Tailor-made a Smart Warrant Card System and provided ID-Cert<span class="d-none d-lg-block"></span> to a Government department since 2012](https://www.tradelink.com.hk/en/success-stories/identity-management-story-4/): We tailor-made and provided a Smart Warrant Card System to a Government department with more than 40,000 staff since 2012 with features including: - [Appointed by Chong Hing Bank to provide biometric authentication solution for its mobile/ internet banking customers](https://www.tradelink.com.hk/en/success-stories/identity-management-story-5/): Tradelink was appointed by Chong Hing Bank (CHB) to provide biometric authentication solution that integrated with CHB's platform for its mobile / internet banking customers. CHB's customers can use fingerprint or face ID to access their mobile banking services, and authorise high-risk transactions (e.g. fund transfer to unregistered account, bill payment and e-bill registration) instead of the traditional SMS-based One-time Password. - [Offer two-factor biometric authentication cloud-based service<span class="d-none d-lg-block"></span> to a local listed securities firm’s clients to login online trading account](https://www.tradelink.com.hk/en/success-stories/identity-management-story-6/): Tradelink offered two-factor biometric authentication cloud-based service to a local listed securities firm, helping them comply with the stringent guidelines issued by the Securities and Futures Commission. - [Provided an e-identification solution to major banks in Hong Kong](https://www.tradelink.com.hk/en/success-stories/identity-management-story-7/): Tradelink provides an e-identification solution to major banks in Hong Kong. Integrated with the bank's backend system, our solution allows the bank's mobile banking customer applicant to capture images of his / her government-issued ID document and selfie photo. The solution then performs document verification, such as checking the laser-engraved photograph and other anti-forgery features, and biometric verification by matching the selfie photo with the official ID photo for KYC purposes. - [Electronic Know-Your-Customer (eKYC) solution for a major bank in Hong Kong to enable a 8-minute remote customer onboarding journey on its mobile app](https://www.tradelink.com.hk/en/success-stories/identity-management-story-9/): Background Our client is one of the note-issuing banks in Hong Kong whose parent company is a British multinational banking and financial services company headquartered in London By adopting our eKYC solution, our bank client became the first traditional bank in Hong Kong to be able to conduct a complete KYC check for remote customer onboarding with the whole process being carried out on the applicant's own mobile device Challenges Traditional KYC process involving physical document gathering and processing is not only labour-intensive and time-consuming, but also could result in increased costs, manual errors, duplication of effort across different platforms within the bank The requirement for a face-to-face contact with the customer to conduct a traditional KYC process for account opening imposes a constraint to the bank to acquire new customers when such face-to-face contact cannot be made due to various reasons In view of the fierce competition from the emergence of virtual banks and customer expectation for a convenient and simple onboarding process, it is a priority for traditional banks to implement digital transformation to stay competitive Solutions Integrated with the bank's backend system, Tradelink's eKYC solution enables the bank's customer to perform KYC check on the bank's mobile app for account opening without the need to go to a branch for physical identity verification Supports Hong Kong Smart Identity Cards from 2003 and new Smart Identity Cards from 2018 The digital customer onboarding process includes the following steps: ID document verification Require user to capture ID document for anti-forgery validation Facial anti-spoofing with liveness detection Require user to blink his/her eyes to detect if a photograph/video/mask, instead of the person him/herself, was being used during the selfie capture Identicalness checking Compare the photo on the ID document with the selfie to confirm the true applicant Two-step verification Send a One Time Password (OTP) to verify user's mobile number and his/her identity Benefits Significantly shortens the KYC process and account can be opened in 8 minutes Reduces the bank's operating cost Achieves a paperless KYC process and eliminates the risk of manual error Offers seamless experience to bank customers for account opening anytime and anywhere and saves customers' time as they need not to visit the branch Brings convenience to the bank's customers as they can set the online banking login and password at the time of account opening Convenient and simple onboarding process helps new customer acquisition Services and Solutions you may be interested in - [Mobile biometric authentication solution for The Hong Kong Jockey Club<span class="d-none d-lg-block"></span> to handle thousands of user access per second](https://www.tradelink.com.hk/en/success-stories/identity-management-story-10/): We are delighted to work with Daon and Tradelink to continue innovating and to deliver a seamless and secure mobile experience, so that it's as fast and convenient as possible for our customers to take part in the excitement of the races via their own mobile devices. - [Enabled Faster Payment System (FPS) services for a local bank](https://www.tradelink.com.hk/en/success-stories/identity-management-story-11/): Background The client is a local bank whose parent company is one of the largest financial institutions in Taiwan. It is a repeat customer who has also adopted our e-Cheque, two-factor biometric authentication ("2FA") and eKYC solutions FPS is a payment financial infrastructure introduced in 2018 by the Hong Kong Monetary Authority (HKMA) and operated by Hong Kong Interbank Clearing Limited (HKICL) that connects banks and Stored Value Facilities to enable round-the-clock instant inter-bank money transfer Challenges Enrolled in the FPS program as one of the participating banks, the client is required to enhance its payment capabilities in order to connect to the HKICL FPS network for receiving customer payment instructions across multiple banking channels (online & mobile) and submitting payments to HKICL in real-time as a payer bank; and receiving payment settlement confirmation from HKICL in real-time as a payee bank To save their own development efforts, the client was looking for a cost-effective FPS solution from a third-party solution provider Solutions With robust IT capability, solid domain knowledge and thorough understanding of the client's system infrastructure as its long-term partner, Tradelink developed a comprehensive FPS solution that was easily implemented and integrated with the bank's system supporting the full scope of FPS services as follows. Real-time payment/money transfer service – allows customers to make/receive instant inter-bank payment/money transfers anytime and anywhere through e-banking or Mobile Banking Service Account addressing service – allows customers to link his/her account with a proxy ID, which can be mobile phone number, e-mail address or other FPS Identifier, so that payers can make payment/money transfer to that account by providing only the proxy ID Electronic Direct Debit Authorization (eDDA) – allows customers to set up instructions and make periodic payments to designated merchants/organisations Benefits Professional consultation on system development that meets HKMA/HKICL requirements Alleviate the bank's internal resources for development and maintenance Support high-value FPS transactions with the integration of Tradelink's 2FA solution already provided to the bank Services and Solutions you may be interested in - [eKYC solution for an insurance company that supports Exit-Entry Permit for Travelling to and from Hong Kong and Macau (EEP) and China Identity Cards (CNID) / Passports](https://www.tradelink.com.hk/en/success-stories/identity-management-story-12/): Tradelink provides comprehensive eKYC solution to an insurance company for its customer digital onboarding. Our solution supports not only HKID card (both 2013 and 2018 new version) but also identity documents beyond HKID card including EEP and CNID/Passports. - [Instant Verification Solution for Octopus Card<span class="d-none d-xl-block"></span> to enable digital onboarding and reduce customer acquisition cost](https://www.tradelink.com.hk/en/success-stories/identity-management-story-13/): Tradelink's Instant Verification Solution("IDV") enables Octopus users to open Octopus Wallet and apply for JoyYou Card by themselves anytime anywhere through performing ID document verification, liveness detection and facial recognition on their own mobile devices. Our solution helps Octopus to reduce customer acquisition costs with the automated account opening process, while significantly shortening the Know-Your-Customer processing time. - [Rose Knitting, the first customer of Tradelink’s<span class="d-none d-lg-block"></span> Government Electronic Trading Services (GETS)](https://www.tradelink.com.hk/en/success-stories/trade-compliance-story-1/): Established in 1990, Rose Knitting (Asia) Limited ("Rose Knitting") engages in the manufacture and sales of knitting products, which are mainly exported to Western Europe and North America. It was among the first batch of users of the electronic Restrained Textile Export License (RTEL) service*, the first Government Electronic Trading Services (GETS) launched by Tradelink in 1997. Apart from RTEL, Rose Knitting is also a user of Tradelink GETS including Import & Export Trade Declarations (TDEC) and Certificate of Origin (CO) until today. - [Warehouse management system for one of the largest home furnishing and accessories retail chains in Hong Kong, with a multi-purpose B2B and B2C warehouse of 11,600 sq.m](https://www.tradelink.com.hk/en/success-stories/intelligent-supply-chain-story-1/): Tradelink provided its warehouse management system to one of the largest home furnishing and accessories retail chains in Hong Kong for the management of its thousands of inventory items across multiple locations in Hong Kong and China including warehouse, retail stores and e-shop. - [Order management system for a renowned<span class="d-none d-lg-block"></span> local proprietary Chinese medicine company](https://www.tradelink.com.hk/en/success-stories/intelligent-supply-chain-story-2/): We provided our order management system for a renowned local company with nearly ninety years of history that engages in proprietary Chinese medicine, food product and tea trading and distribution. With our solution, the company is able to extend its business to process online orders and manage inventory of over 400 items in real-time via app on mobile / tablets. Customer profiles and preferences can also be recorded for better customer management. - [Transport management system for a renowned<span class="d-none d-lg-block"></span> multinational home furniture retail chain in United Arab Emirates (UAE)](https://www.tradelink.com.hk/en/success-stories/intelligent-supply-chain-story-3/): Recommended by a renowned multinational home furniture retail chain in Hong Kong who have been using our track-and-trace and proof-of-delivery service, its franchisee in UAE followed suite and asked for deployment of the same solution to manage their fleet of 160 trucks for delivery operations in UAE. Addressing the special operation and geographic needs in desert areas, our solution supports multiple map engines for smarter route planning and accurate location tracking. - [Distributed order management for a major logistics service provider](https://www.tradelink.com.hk/en/success-stories/intelligent-supply-chain-story-4/): We developed an order fulfilment system for a key logistics service provider headquartered in Hong Kong with a global network across 6 continents and over 28,000 employees. Our system enables this logistics service provider to support the daily operations of its omnichannel retail customers in managing orders received at different online sales channels and ensuring goods replenishment and order fulfilments in a precise and timely manner. With our data analysis tool, the retailers are also able to conduct detailed analysis of their end customers' transactions on different sales platforms. - [Efficient data entry service for a Japan-based fashion trader<span class="d-none d-lg-block"></span> to avoid penalty charge for late Import/Export Declaration lodgement](https://www.tradelink.com.hk/en/success-stories/trade-compliance-story-4/): Background Our client is a fashion trading SME which imports Japanese clothing and apparel into Hong Kong. With most of their business operations in Japan, they only have limited staff resources in Hong Kong to take charge of their administrative work including trade declarations lodgement. Since the departure of the staff responsible for handling trade declaration work in Hong Kong, they have not been able to lodge their trade declarations to the Government within the required 14-day timeframe. For their late declarations lodgement, the company has to pay a hefty amount of late penalty charges; each case as much as $200 Challenges Our client finds it not cost-effective to hire a replacement staff in Hong Kong to take care of their declaration submissions. However, the task is a statutory requirement which needs to be accomplished within 14 days from importation/exportation of goods Due to their resource issue, the company is paying penalty charge of up to $200 for each late declaration lodgement Service Tradelink offers our data entry service to help our client clear their outstanding trade declarations as well as handle their ongoing trade declarations Our data entry service includes extracting required data from shipping documents such as invoices and packing lists provided by our client through e-mail and inputting the data into the import/export declaration form for the company to submit to the Government within 14 days from shipment of goods Benefits Significantly save time and manpower required for trade declarations work to free up resources for business development Comply with government requirements, avoiding late lodgement penalty Services and Solutions you may be interested in - [Customised payment solution for a service station operator<span class="d-none d-lg-block"></span> to boost non-fuel sales and improve customer in-car payment experience](https://www.tradelink.com.hk/en/success-stories/payment-technology-story-5/): Background Our client is one of the world's leading providers of energy and petrochemical in the oil and gas industry They operate over 40 filling and service stations in Hong Kong and Macau and the majority of them provide 24/7 service The client was in search for a new all-in-one payment solution to replace obsolete payment systems and terminals while coping with the group's business development Challenges The client wishes to boost their non-fuel retail sales and enhance customer experience by offering forecourt selling of non-fuel retail items with simple and swift in-car payment Due to the lack of linkage between gas/petrol pump meter and payment terminal, staff had to input the transaction amount manually in the payment terminal in order to complete fuel sales Due to the lack of payment system integration between fuel and non-fuel sales, end customers have to settle the payment separately for fuel and non-fuel purchases Solutions Integrated with the client's backend systems, our solution enables the client to conduct forecourt selling of non-fuel items and process fuel and non-fuel sales transactions for in-car payment by end customers at the same time Sourced from our hardware partners, we help our client deploy over 400 Indoor/Outdoor payment terminals that are specifically designed to cater for the operational needs of service stations We develop an all-in-one payment solution installed at the client's payment terminals supporting 10+ digital payment options including credit cards, contactless payments and QR code payments We provide comprehensive support services across Hong Kong and Macau including on-site hardware deployment, staff training, on-going technical support and maintenance Benefits Customised payment collection process in response to client's requirement to settle fuel and retail product payment all together in car, offering all-in-one, convenient payment experience to customers Brings potential for future enhancement through integration with the client's backend systems and mobile applications to create marketing synergy and enhance customer loyalty Enables our client to accept a wide range of digital payments in a more convenient and secure way and fixability in updating the system remotely thus reducing operation cost Services and Solutions you may be interested in - [Provide all-in-one payment collection solution for major banks in Hong Kong for thousands of their merchant clients to accept digital payments](https://www.tradelink.com.hk/en/success-stories/payment-technology-story-4/): Background A major local bank and a bank whose parent company is one of the largest banking institutions in China have adopted our smart Point-of-Sales (PoS) payment collection solution for their merchant clients Over 5,500 smart PoS have been deployed to these two banks' merchant clients across different retail sectors including food and beverage, fashion, electrical appliances and telecommunications etc Challenges As it is generally not cost-effective for banks to develop their own payment solutions and provide on-going customer support for their merchants, banks tend to look for third-party payment service providers Merchants have to install multiple PoS systems to accept different payment methods and deal with different acquirers for payment clearing Solutions Our smart PoS terminals support a wide range of contactless and QR code payment methods including Visa, MasterCard, UnionPay, JCB, AMEX, Apple Pay, Samsung Pay, Google Pay, WeChat Pay, Alipay, Octopus, EPS and FPS through 4G/WiFi networks We offer various models of smart PoS terminals provided by our hardware partners and these models have their unique features to meet different business needs Value-adding application can be developed on our smart PoS payment solution to meet specific business needs of merchants (e.g. e-receipt / loyalty program) We provide all-round customer support from Smart PoS terminal installation, operation training to on-going maintenance and repair Benefits Simplifies payment collection process and enables merchants to accept digital payments in a more convenient and secure way Merchants can lower their operating cost and make use of value-adding applications developed on the payment solution to meet their specific customers' needs and improve customer experience Services and Solutions you may be interested in - [Pay-at-table and e-Receipt solutions for JIA Group](https://www.tradelink.com.hk/en/success-stories/payment-technology-story-3/): We provided JIA Group, a global hospitality group that operates Michelin-starred restaurants in Hong Kong, pay-at-table and e-Receipt solutions and integrated the applications with JIA Group's internal Customer Relationship Management to enhance customer experience and stickiness. - [Payment solution integrated with self-service kiosk for a local smart hotel](https://www.tradelink.com.hk/en/success-stories/payment-technology-story-2/): Collaborated with our business partner, we provided self-service kiosks for a local hotel featuring smart user-friendly technologies. Featuring our payment solution embedded in Smart PoS, these kiosks support various payment methods with tap, chip, swipe or QR-code, bringing convenience to travellers from all over the world. The Kiosks also enable hotel guests to complete check-in/out process on their own, including performing identity check through ID card/passport verification, and issuing physical room keys or digital room keys to be downloaded on the hotel's mobile app. Our solution provides greater flexibility, efficiency and convenience for payment thus enhancing guest experience. - [Enable Alipay & WeChat Pay for Wonderland Superstore](https://www.tradelink.com.hk/en/success-stories/payment-technology-story-1/): Wonderland Superstore is a Hong Kong based lifestyle retailer with outlets in various locations in Hong Kong. Our solution integrated with its existing PoS system to accept payment via WeChat Pay & Alipay. We also helped Wonderland set up WeChat Official Account for it to tap into the China market. - [Warehouse management system for a multi-purpose, multi-user bonded<span class="d-none d-lg-block"></span> logistics centre in Yantian with warehouse of 43,000 sq.m](https://www.tradelink.com.hk/en/success-stories/intelligent-supply-chain-story-5/): Tradelink provided its warehouse management system to a warehouse at Yantian in Chinese Mainland. Our WMS enabled our client to plan warehouse operations, from storage planning to manpower deployment, in an optimal manner based on the computation using intelligent algorithms and real time warehouse inventory information. At the same time, warehouse floor staff can receive clear instructions from handheld devices connecting to the system. - [IoT solution for a casino concessionaire to track<span class="d-none d-lg-block"></span> and monitor over a million widely-scattered asset items](https://www.tradelink.com.hk/en/success-stories/intelligent-supply-chain-story-6/): Tradelink deployed its IoT solutions to a casino concessionaire in Macau to manage assets used and stored at different premises in compliance with the licensing requirements. Using RFID technology, multiple items can be tracked and monitored simultaneously, thus facilitating regular stocktaking by the client of over a million items located at various sites including casinos, restaurants and shopping malls. - [One-stop vendor management service for Otto International<span class="d-none d-lg-block"></span> to process thousands of shipping documents a day](https://www.tradelink.com.hk/en/success-stories/intelligent-supply-chain-story-7/): Heavy packages that contained thousands of pages of documents used to be couriered from international suppliers to OI. Now that everything is online, we help the supplier to save trees and save on courier fees. The efficiency also gives us great flexibility, making it even easier for us to offer tailor-made solutions to suit customers' specific needs - [Transportation Management System (TMS) for a leading food & beverage group to handle daily deliveries to over 500 drop points in Hong Kong](https://www.tradelink.com.hk/en/success-stories/intelligent-supply-chain-story-9/): https://youtu.be/Gy8HGe1dzhE?si=wZDKu_-7DhnhhQ10 - [Enhanced tracking of Chemical and Clinical Waste Consignment<span class="d-none d-lg-block"></span> for the Environmental Protection Department (EPD) with over 40,000 users](https://www.tradelink.com.hk/en/success-stories/intelligent-supply-chain-story-10/): Background Handling of chemical and clinical waste in Hong Kong is subject to strict legal controls. A paper-form trip ticket system was adopted by the EPD to monitor the consignment of waste from waste producer, via licensed collector, to final disposal site for proper treatment To increase enforcement efficiency, improve data accuracy and save manpower, the EPD decided to digitalize the tracking process and introduce an electronic trip ticket system Tradelink was awarded a contract in May 2020 for the "Provision of Service for an Enhanced Tracking of Chemical Waste and Clinical Waste Consignment" Challenges Data in the paper-form trip ticket submitted by the three parties were required to be inputted into the EPD's waste tracking system on a regular basis Due to the time needed for manual data entry and typographical errors, the paper-form practice could lead to late, missed or false prosecution of improper handling of chemical and clinical waste cases Solutions Built on our Transportation Management System, the Waste Consignment Management System developed and provided by Tradelink digitalizes the EPD's paper-based trip ticket system and provides real time trip ticket data capturing through a web-based system with the use of smartphone application and smart cards Allows data exchange with the EPD's computer system which enables the EPD officers to have a real time overview of waste tracking and monitoring with easy access Provides continuous operational support to over 40,000 users of the system including waste producers, collectors and disposal sites Benefits Saves EPD manpower and time on processing tedious paperwork Improves chemical and clinical waste consignment visibility and data accuracy Enhances enforcement efficiency Services and Solutions you may be interested in - [Ambient Warehouse Automation Project<span class="d-none d-lg-block"></span> for a leading supermarket chain’s 33,000 sq.m distribution centre](https://www.tradelink.com.hk/en/success-stories/intelligent-supply-chain-story-11/): https://youtu.be/iV-nrp_-1Wc?si=zFaaTkBfHsC1Pl2J - [Billing Management System for a major snacks retailer<span class="d-none d-lg-block"></span> to create hassle-free document management experience](https://www.tradelink.com.hk/en/success-stories/intelligent-supply-chain-story-12/): *Successfully granted funding under TVP - [Warehouse Management System for an expanding 3PL provider<span class="d-none d-lg-block"></span> to digitalise its inventory / logistics management](https://www.tradelink.com.hk/en/success-stories/intelligent-supply-chain-story-13/): *Successfully granted funding under TVP - [eAddress System for a major home furnishing retailer<span class="d-none d-lg-block"></span> to facilitate its eShop and POS order delivery](https://www.tradelink.com.hk/en/success-stories/intelligent-supply-chain-story-14/): *Successfully granted funding under TVP - [CMHK x Tradelink Smart Digital Warehouse Phase I – WMS solution](https://www.tradelink.com.hk/en/success-stories/intelligent-supply-chain-story-15/): https://youtu.be/xaM5dFcYn8w?si=KQsLSd0OBb27_Etg - [Warehouse Management System for Koruru to deploy at its sister company, Tahuhu’s first-in-Hong Kong automated cold storage warehouse](https://www.tradelink.com.hk/en/success-stories/intelligent-supply-chain-story-16/): The project marked a significant milestone in revolutionising the cold chain logistics industry in Hong Kong. By integrating professional cold chain management, intelligent automation & system, and sustainability, with the use of data analytics, IoT and AI Robotics, Tahuhu aims to provide the best total solution to address the long-term shortcomings faced by the cold chain logistics industry such as poor setup and management of cold chain operations and heavy reliance on manual processes. - [Trusted Signing Solution for a renowned private hospital to enable<span class="d-none d-lg-block"></span> paperless workflow on medical documents management](https://www.tradelink.com.hk/en/success-stories/identity-management-story-8/): Background Our client is a renowned private hospital in Hong Kong with over 30 specialty centres offering diagnostic and therapeutic services As part of its digital transformation efforts, the organisation looked to digitalise the way it handles medical records and orders to reduce paperwork yet maintaining a trusted environment Project Objectives To ensure that patient privacy is upheld to the highest standard, our client would like to upgrade the way it handles patients’ medical records by implementing a trustworthy digital signing solution that could achieve the following objectives: enable digital signature to facilitate paperless workflow associate trusted electronic signature with individual users for accountability support audit records of signing and verification of electronic records oblige to industry guidelines for electronic signature, for example FDA 21 CFR Part 11 for drugs records, and Electronic Transaction Ordinance in HK Solutions Leveraging the unique status of Tradelink’s wholly-owned subsidiary, Digi-Sign Certification Services Limited (Digi-Sign) as a Recognized Certification Authority in Hong Kong under the Electronic Transactions Ordinance, our Trusted Signing Solution (TSS) provides: the custody of digital certificates issued by Digi-Sign with a self-management portal a remote signing platform for PDF signatures integration with the hospital’s existing two-factor authentication mechanism for the verification of signer’s identity extensive API modules for future application development/integration With an established authentication mechanism already in place, our TSS enables our client’s eligible staff to sign and approve specific electronic documents in a secure, traceable, and legally bounded manner Benefits Facilitates paperless workflow on medical documents management Ensures the accuracy and integrity of documents Enhances operational efficiency and data security within the hospital Services and Solutions you may be interested in