Omnichannel multi-factor authentication creates unprecedented customer experience
In Hong Kong, two-factor authentication (2FA) or multi-factor authentication (MFA) are widely adopted for various applications across different industries, depending on business and / or regulatory requirements.
Capability to offer authentication via different touchpoints like mobile, web, call centre and even robot also helps enhance customer journey while boosting brand image. To balance security and privacy while providing seamless and convenient authentication experience to customers is the challenge for managers nowadays.
Contact us and let us share our practical experience with you.