Tradelink is pleased to announce that we have been awarded a contract for the 2nd time by the Hong Kong Customs and Excise Department (C&ED) to operate the call center services for the Trade Single Window (TSW). These services have been run since 1 May 2023.
Building on our proven track record of managing the Road Cargo System (ROCARS) hotline, this contract represents another milestone in Tradelink’s role as a trusted partner in Hong Kong’s trade facilitation journey. The service provides 7×24 round the clock support, designed to help the trading community smoothly transition into the first batch of Phase III of the Trade Single Window, and assist the industry in adapting to new system operations with confidence and ease.
Under the contract, Tradelink will handle the inbound calls from the public related to the use of the TSW system, including:
- Registration and account administration procedures
- System functions such as subscription and application of trade document and trade document fee & payment method
- Cargo information and bundling status enquiries
As a trusted service provider in Government Electronic Trading Services (GETS), with 30 years of experience in delivering Import/Export Trade Declarations (TDEC), Tradelink has consistently demonstrated reliability and excellence in supporting Hong Kong’s trade community. This new contract further reinforces our commitment to providing best in class services to our customers, ensuring smooth compliance and seamless digital transformation for the industry.