加入我們

Human Resources and Administration

Reporting to Assistant Manager, Human Resources, the jobholder will provide administrative support for all Human Resources functions within the company.

Due to the job nature, the jobholder is required to handle HR-related confidential information.

• Recruitment Advertisement – Contact external media for posting the recruitment advertisement.
• Recruitment – Handle incoming resumes and arrange interviews for departments; source new recruitment channels; prepare commencement kit.
• Records Maintenance – Maintain staff records by setting up new files, updating existing records and closing files upon termination of employment.
• Leave Administration – Keep the leave records and update in the HRMS for staff.
• Staff Attendance – Generate and compile the daily attendance records and exception reports.
• Medical Scheme Administration – Handle the staff enrolment and termination for the medical scheme.
• Staff Welfare – Assist in the staff activities such as company outing, Christmas party, annual dinner, etc.; send birthday lai-see and e-birthday card to staff.
• Other Duties – Perform other duties assigned by the Assistant Manager, Human Resources and Vice President, Human Resources and Administration.

• Tertiary education in Human Resources Management or other related disciplines;
• 1-2 years of relevant working experience; prior experience in recruitment is an advantage;
• Good team player with effective communication and interpersonal skills;
• Proficient in Microsoft office applications (Word, Excel, PowerPoint & Visio);
• Good command of spoken and written Chinese and English;
• Fresh graduates or candidates with less experience will be considered as Human Resources Clerk.

Business Development

Reporting to the Manager, Business Exploration, the Business Analyst supports Tradelink’s business exploration initiatives by conducting research, preparing analyses, and assisting in the evaluation of new opportunities. This role provides critical insights and operational support to strengthen market positioning and business development objectives.

1. Research & Analysis
• Conduct market and industry research to identify emerging trends, customer needs, and competitor activities.
• Collect and analyze data to support opportunity evaluation and strategic decision-making.
• Prepare concise reports and presentations summarizing findings for internal stakeholders.
2. Opportunity Support
• Assist in identifying potential markets, partnerships, and innovative solutions aligned with Tradelink’s objectives.
• Contribute to feasibility studies and risk assessments under guidance from senior staff.
• Support the preparation of business cases and proposals.
3. Project & Initiative Assistance
• Provide operational support in planning and executing exploratory initiatives and pilot projects.
• Track project progress, prepare status updates, and ensure timely delivery of outputs.
4. Internal & External Coordination
• Collaborate with cross-functional teams to gather inputs and align exploration activities.
• Assist in preparing materials for external events, forums, and meetings.
• Support managers in representing Tradelink’s vision and offerings through well-prepared documentation and presentations.

• Tertiary education in Business, Economics, Marketing, Communications, or a related discipline.
• 2 years of experience in business development, market research, or strategic analysis preferred.
• Solid understanding of basic market research methodologies and data analysis techniques.
• Strong analytical, organizational, and problem-solving skills.
• Good language proficiency in English and Chinese; strong presentation and writing skills are an advantage.
• Proactive, detail-oriented, and able to work collaboratively in a team environment.

Business Development

Reporting to the Manager, Product Development, the Business Analyst supports end-to-end product development. This role contributes to product planning, feature definition, and customer value delivery, while also providing project coordination to ensure timely execution. The BA translates customer needs into product requirements and supports the product lifecycle from ideation to maintenance.

1. Product Planning & Definition
• Assist the Manager, Product Development in defining product vision, goals, and success metrics.
• Conduct customer and market analysis to identify feature opportunities that drive member retention and growth.
• Support prioritization of product backlog and feature roadmaps based on business value.
2. Requirements & User Story Development
• Elicit, document, and validate detailed product requirements and user stories.
• Collaborate with design and development teams to ensure customer-centric solutions.
3. Product Development Support
• Participate in sprint planning, backlog grooming, and design reviews.
• Track development progress and ensure alignment with product goals and timelines.
4. Project Coordination
• Assist in project scheduling, milestone tracking, risk monitoring, and status reporting.
• Coordinate testing, UAT, and product rollout activities with cross-functional teams.
5. Product Launch & Maintenance
• Support go-to-market activities, including release documentation and user training materials.
• Gather post-launch feedback and assist in prioritizing enhancements for continuous improvement.

• Tertiary education in Business, Product Management, Information Systems, or related discipline.
• 2 years of experience in product support, business analysis, or project coordination preferred.
• Solid understanding of product lifecycle, Agile methodologies, and customer­ centric design.
• Strong analytical, organizational, and problem-solving skills.
• Good language proficiency in English and Chinese; strong writing skills are an advantage.
• Proactive, detail-oriented, and able to work collaboratively in cross-functional teams.

GETS

Reporting to the Assistant Manager – Call Centres, the CSE shall provide professional and high quality service on:

To handle customers’ telephone/email enquiries on products, services and problem solving through inbound telephone calls. To ensure the customers’ needs are met in a timely fashion to achieve customer satisfaction.

As part of the Customer Service Department, this position will provide customers’ feedback on service improvements to make Tradelink’s products and services more accessible and user-friendly.

• Provide professional and high quality service in handling customers’ enquiries and provide timely response to customers in solving problems.
• Escalate issues immediately when the problems require more in-depth information or assistance.
• Bring forward customers’ feedback on services &/or products with a view to improve customers’ satisfaction.
• Attend designated training courses as required to enhance the skill and/or product knowledge in serving our customers.
• Perform other clerical tasks as assigned from time to time.
• Perform other activities related to providing excellent customer service as required from time to time.

• HKCEE/DSE or equivalent; Chinese and English must be passed in the public exam
• Patient, pleasant and be able to work independently
• Good communication skill with good telephone manner
• 1-2 years of working experience in customer service / hotline centre
• Fluent spoken English, Mandarin and Cantonese
• Hands-on knowledge in PC hardware/software & MS Windows operating system
• Willing to perform shift duties
• Fresh Graduate with part-time CS experience will also be considered

Marketing & Corporate Communications

We are seeking a dynamic and experienced Assistant Manager, Marketing & Corporate Communications to join our team. Reporting to the Vice President – Marketing & Corporate Communications, this role is pivotal in promoting the company’s products and solutions while enhancing our corporate image. The ideal candidate will be responsible for planning and executing strategic marketing campaigns and delivering impactful communications to various target audiences.

• Collaborate with cross-functional teams to plan, implement and execute marketing campaigns aimed at achieving business and marketing objectives.
• Organise ongoing ATL and BTL marketing campaigns to promote the Company’s products and solutions to target groups.
• Drive branding efforts to enhance brand visibility, awareness, and engagement.
• Responsible for planning, coordinating, and executing corporate events to strengthen brand presence, engage stakeholders, and support business objectives.
• Responsible for driving both SEO and SEM initiatives, including conducting keyword research, developing content strategies and write ups, and managing paid advertising campaigns across platforms such as Meta, Google Ads, and LinkedIn to maximize visibility and reach.
• Undertake any assignments and tasks as may be directed by Management.

• Bachelor’s degree in Marketing, Communications, or a related field.
• Proven 5 years or more experience in integrated marketing, corporate communications, and digital marketing, with a strong preference for candidates experienced in B2B solutions.
• Proficient in utilising social media platforms, content marketing strategies, SEO, and SEM.
• Familiarity and practical experience with marketing tools, including Google Looker Studio, Google Search Console, SEMrush and design tools like Canva, AI-powered design suites.
• Ability to work independently with minimal supervision, demonstrating a proactive and self-motivated approach.

Commercial Business

As a newly established business unit of Tradelink Electronic Commerce Limited (Stock Code: 0536), our Commercial Business delivers data solutions, financial technology, and marketing services to promote financial inclusion for commercial enterprises and elevate customer experience across Hong Kong’s financial industry.

With our fast-growing partnerships with major banks and leading financial institutions, we are expanding our team and seeking a motivated Assistant Marketing Executive to join us. Candidates with more experience will be considered for the Marketing Executive role.

The primary responsibility of this role is to conduct professional outbound calls to introduce new products and solutions, secure customer interest for follow-up, and contribute to achieving sales targets.

• Proactively make outbound calls to existing customers to promote new services and products not currently in use.
• Obtain customer consent for further follow-up by internal teams or external partners.
• Explore and identify new business opportunities to generate additional revenue.
• Accurately record all customer interactions in the contact management database.
• Follow up on leads generated by other departments and present appropriate offers to secure business against competition.
• Monitor customer status, provide updates to management, and recommend measures to improve service and retention.
• Collaborate with other departments to resolve customer issues effectively.

• Post secondary education (F.6 or above).
• Minimum 3 years’ experience in telemarketing, customer service, or promotional events, preferably within the banking industry.
• Strong negotiation and telephone communication skills.
• Good command of written and spoken Chinese, English, and Putonghua.
• Proactive, self-disciplined, and able to work independently under pressure.
• Basic computer literacy.

Commercial Business

As a newly established business unit of Tradelink Electronic Commerce Limited (Stock Code: 0536), our Commercial Business delivers data solutions, financial technology, and marketing services to promote financial inclusion for commercial enterprises and elevate customer experience across Hong Kong’s financial industry.

With our fast-growing partnerships with major banks and leading financial institutions, we are seeking a motivated Assistant Relationship Manager to join us. Candidates with more experience will be considered for the Relationship Manager role.

• Identify and pursue new business opportunities aligned with company strategy.
• Manage and grow existing key accounts through proactive servicing, marketing, and relationship development.
• Deliver timely quotations and high-quality services by addressing client inquiries, handling complaints, and conducting client visits.
• Prepare and present professional proposals, RFPs, and sales presentations; monitor leads and responses.
• Collaborate with internal teams to develop solution proposals, ensure demonstration readiness, and support project delivery within agreed timelines.
• Provide post-sale service to maximize customer satisfaction and strengthen long-term partnerships.

• Bachelor’s degree in Business Administration, Statistics, Information Systems, Computer Science, or related discipline.
• Minimum 3 years’ experience in Relationship Management or Commercial Sales within Banking, Data Analytics, or FinTech.
• Self-motivated, detail-oriented, and well-organized, with the ability to work independently under pressure while being a strong team player.
• Excellent communication and presentation skills, capable of engaging both technical and non-technical audiences.
• Strong analytical, problem-solving, and solution-oriented mindset.
• Proficiency in written and spoken English, Cantonese, and Putonghua.

Identity Management

We specialise in Digital Identity and document signing solutions, delivering trusted services across the full identity lifecycle — from e-KYC and Identity Verification to digital signing, authentication and biometric identity assurance. Our solutions are deployed with major banks, securities brokers, insurance companies and public-sector organisations. As our portfolio of Digital Identity and signing projects continues to grow, we are looking for an experienced and driven Assistant Manager to join our team and take ownership of end-to-end project delivery in this fast-expanding space.

• Lead end-to-end project delivery for Digital Identity, KYC, FIDO authentication and Identity Verification solutions;
• Gather, analyze and elaborate customer requirements and translate them into clear functional specifications;
• Develop detailed project plans, track milestones and manage timelines to ensure on-schedule delivery;
• Coordinate and follow up progress with developers, QA teams and other internal stakeholders throughout the project lifecycle;
• Plan and oversee testing activities, including UAT, to validate that solutions meet defined requirements;
• Apply appropriate change control techniques to manage changes in project scope, schedule and costs;
• Communicate project status, risks and issues to management and clients in a clear and timely manner;
• Manage post-production support and follow up on customer requests for enhancements;
• Identify and mitigate project risks to minimise impact on delivery and quality;
• Mentor and guide junior team members such as Business Analysts in day-to-day project activities.

• A Degree holder in Information Technology, Computer Science, Business Administration or related discipline;
• Minimum 3–5 years of IT project management experience, preferably in Banking or Financial Services;
• Solid knowledge of Digital Identity, authentication (FIDO), KYC, Identity Verification or related domains is highly preferred;
• Awareness of cybersecurity principles and regulatory compliance or AML considerations is preferred; a mindset attuned to data privacy, risk and compliance in identity and financial services will be a distinct advantage;
• Proven ability to manage full project lifecycle from requirements gathering through to deployment and post-production support;
• Strong project management skills with proficiency in planning tools and methodologies (Agile, Waterfall or hybrid);
• Excellent communication and interpersonal skills; able to effectively liaise with clients, developers and senior stakeholders;
• Self-motivated, detail-minded, well-organised and capable of managing multiple tasks under pressure;
• Fluent in written and spoken English, Chinese and Mandarin;
• Familiarity with AI tools or experience working in an AI-native development environment is a plus;
• Candidates from Mainland China or holding a Student Extended Working Visa are also welcome.

Information Technology

We are inviting talented individuals to join our Hong Kong-based software development team and participate in fintech-related projects, such as the Faster Payment System, Digital Identity Management, and Digital Signing for various sectors, including government, public organizations, and banking/financial companies. The job holder will participate in the development of various backend and web application solutions from design to implementation.

• Performing analysis and design for systems to meet business needs.
• Collaborating with other team members to carry out effective programming and testing.
• Leading and monitoring other developers to ensure coding meets requirements.
• Providing technical support to ensure systems function correctly.
• Evaluating existing systems and designing new solutions to enhance organizational efficiency.

• Higher Diploma or above in Computer Science or related disciplines.
• Minimum 4 years of experience in backend/web development using Java related technologies.
• Hands-on experience with Java, Spring Framework, Spring Boot, JPA, Hibernate, SQL, MVC, and web technologies (HTML5, JavaScript, CSS, Responsive Frameworks).
• Knowledge of the following is a plus: Microservices, Docker, PKI, Digital Signing, MySQL, Git, MQ, Swagger/OAS, HSM, and React Native.
• Proficient in both spoken and written English and Cantonese. Knowledge of Mandarin is a plus.
• Candidate with less experience may be considered for the Analyst Programmer position.