加入我们

Commercial Business

As a newly established business unit of Tradelink Electronic Commerce Limited (Stock Code: 0536), our Commercial Business delivers data solutions, financial technology, and marketing services to promote financial inclusion for commercial enterprises and elevate customer experience across Hong Kong’s financial industry.

With our fast-growing partnerships with major banks and leading financial institutions, we are expanding our team and seeking a motivated Assistant Marketing Executive to join us. Candidates with more experience will be considered for the Marketing Executive role.

The primary responsibility of this role is to conduct professional outbound calls to introduce new products and solutions, secure customer interest for follow-up, and contribute to achieving sales targets.

• Proactively make outbound calls to existing customers to promote new services and products not currently in use.
• Obtain customer consent for further follow-up by internal teams or external partners.
• Explore and identify new business opportunities to generate additional revenue.
• Accurately record all customer interactions in the contact management database.
• Follow up on leads generated by other departments and present appropriate offers to secure business against competition.
• Monitor customer status, provide updates to management, and recommend measures to improve service and retention.
• Collaborate with other departments to resolve customer issues effectively.

• Post secondary education (F.6 or above).
• Minimum 3 years’ experience in telemarketing, customer service, or promotional events, preferably within the banking industry.
• Strong negotiation and telephone communication skills.
• Good command of written and spoken Chinese, English, and Putonghua.
• Proactive, self-disciplined, and able to work independently under pressure.
• Basic computer literacy.

GETS

Reporting to the Assistant Manager – Call Centres, the CSE shall provide professional and high quality service on:

To handle customers’ telephone/email enquiries on products, services and problem solving through inbound telephone calls. To ensure the customers’ needs are met in a timely fashion to achieve customer satisfaction.

As part of the Customer Service Department, this position will provide customers’ feedback on service improvements to make Tradelink’s products and services more accessible and user-friendly.

• Provide professional and high quality service in handling customers’ enquiries and provide timely response to customers in solving problems.
• Escalate issues immediately when the problems require more in-depth information or assistance.
• Bring forward customers’ feedback on services and/or products with a view to improve customers’ satisfaction.
• Attend designated training courses as required to enhance the skill and/or product knowledge in serving our customers.
• Perform other clerical tasks as assigned from time to time.
• Perform other activities related to providing excellent customer service as required from time to time.

• HKCEE/DSE or equivalent; Chinese and English must be passed in the public exam
• Patient, pleasant and be able to work independently
• Good communication skill with good telephone manner
• 1-2 years of working experience in customer service / hotline centre
• Fluent spoken English, Mandarin and Cantonese
• Hands-on knowledge in PC hardware/software & MS Windows operating system
• Willing to perform shift duties
• Fresh Graduate with part-time CS experience will also be considered

Information Technology

Reporting to the System Analyst/Manager, the Analyst Programmer is responsible for the formulation of user requirements, system design and development work for computer system related to browser based applications for Government and corporate solutions.

• Work with customers and/ or internal users to formulate user specification and functional specification for system designs.
• System implementation according to the system design.
• Work with other team members to carry out effective programming and testing.
• Produce test plan including test scripts and test cases.
• Produce specifications and user documentation on software applications being developed.

• Degree/Diploma in Information Technology/Computer Science or similar credential.
• More than 2 years working experience in application development, either on frontend development or backend development.
• Experience for backend development using Java, Spring, Hibernate, XML, Oracle / MySQL and J2EE.
• Experience for frontend development using Javascript, React, jQuery, CSS, HTML.
• Experience in Microservice development (RESTful API, Docker, API gateway, CI/CD) is an advantage.
• Familiar with Unix/Linux.
• Good communication skill in liaising with various levels of users.
• Self-motivated and able to work as a team to deliver project under tight schedule.
• Good command of written and spoken English, Cantonese
• Candidates with less experience will be considered as Programmer.

Information Technology

We are inviting talented individuals to join our Hong Kong-based software development team and participate in fintech-related projects, such as the Faster Payment System, Digital Identity Management, and Digital Signing for various sectors, including government, public organizations, and banking/financial companies. The job holder will participate in the development of various backend and web application solutions from design to implementation.

• Performing analysis and design for systems to meet business needs.
• Collaborating with other team members to carry out effective programming and testing.
• Leading and monitoring other developers to ensure coding meets requirements.
• Providing technical support to ensure systems function correctly.
• Evaluating existing systems and designing new solutions to enhance organizational efficiency.

• Higher Diploma or above in Computer Science or related disciplines.
• Minimum 4 years of experience in backend/web development using Java related technologies.
• Hands-on experience with Java, Spring Framework, Spring Boot, JPA, Hibernate, SQL, MVC, and web technologies (HTML5, JavaScript, CSS, Responsive Frameworks), Python.
• Knowledge of the following is a plus: Microservices, Docker, PKI, Digital Signing, MySQL, Git, MQ, Swagger/OAS, HSM, and React Native.
• Proficient in both spoken and written English and Cantonese. Knowledge of Mandarin is a plus.
• Candidate with less experience may be considered for the Analyst Programmer position.

Information Technology

We are looking for a motivated Engineer, AI (Junior to Mid-Level) to help design, build, and deploy production-ready AI applications and agentic workflows. You will leverage modern LLM frameworks – specifically Dify – to build low-latency RAG pipelines, integrate AI agents into enterprise systems, and streamline business automation.

Duties and Responsibilities:

• AI Workflow & Agent Development: Build, test, and optimize AI applications, multi-agent workflows, and RAG pipelines using Dify and standard AI frameworks.
• System & API Integration: Connect Dify workflows and AI capabilities to internal databases, REST APIs, webhooks, and enterprise applications (e.g., CRM, ERP, messaging tools).
• Prompt Engineering & Tuning: Craft, evaluate, and iterate on system prompts, context window management, and fallback mechanisms to maximize output quality and reduce hallucinations.
• Pipeline Optimization: Benchmark LLM providers (commercial and open-source models) to optimize response latency, retrieval accuracy, and token usage cost.
• Maintenance & Monitoring: Debug distributed application flows, set up logging/monitoring, and ensure output quality control and data privacy.

Qualifications and Requirements:

• Education: Bachelor’s degree or Diploma in Computer Science, Artificial Intelligence, Software Engineering, Information Technology, or a related field.
• Experience: 1-3 years of hands-on experience in software development, Python scripting, or AI application development.
• Dify Expertise (Required): Proven practical experience using Dify for orchestration, custom tool calling/plugins, RAG setup, and workflow deployment.
• Core Technical Skills:
• Proficiency in Python and standard backend web frameworks (e.g., FastAPI, Flask) or API integrations.
• Practical knowledge of RAG architectures, vector search (e.g., PGVector, Qdrant, Pinecone), and embedding models.
• Hands-on familiarity with major LLM APIs including Qwen (Alibaba Cloud / DashScope), OpenAI, Anthropic, DeepSeek, or local open-source model deployments via Ollama/vLLM.
• Tooling & Infrastructure: Basic experience with Docker, Git, SQL/NoSQL databases, and cloud fundamentals (AWS/Azure/GCP/Alibaba Cloud).
• Soft Skills: Strong analytical problem-solving skills, willingness to learn rapidly in a fast-changing space, and good teamwork/communication skills.
• Fluency in English and Cantonese; Mandarin is a plus.

Information Technology

The Manager is responsible for implementing AI initiatives that enhance customer service efficiency, reduce costs, and improve satisfaction. This role focuses on workflow optimization, project and technical implementation and multi-team collaboration.

Duties and Responsibilities:

1. Customer Service Enablement
• Maintain AI agents for routine inquiries, escalation workflows, and proactive support.
• Integrate AI into chat, email, voice, and social platforms under VP guidance.
• Monitor performance and provide feedback for continuous model refinement.
2. Workflow Optimization
• Identify operational bottlenecks in departments’ workflow.
• Configure intelligent routing, knowledge retrieval, and self-service tools to reduce manual workload.
• Track productivity improvements and report results to senior leadership.
3. Technology Implementation
• Support evaluation and rollout of AI platforms, frameworks, and vendor solutions.
• Assist in development and customization of proprietary AI agents.
• Stay updated on practical applications of conversational AI and workflow automation.
4. Governance & Compliance
• Ensure AI deployments follow company policies, data privacy, and security standards.
• Conduct routine monitoring to detect bias, errors, and risks in AI outputs.
5. Cross-Functional Support
• Work with departments to embed AI into daily workflows.
• Support change management activities to encourage adoption and trust in AI solutions.

Qualifications and Requirements:

• Degree in Artificial Intelligence, Computer Science, or related field.
• 5-7 years of experience in technology, digital transformation, or AI-driven initiatives.
• Proven experience deploying AI solutions in customer service or enterprise workflows.
• Familiarity with AI/ML frameworks, LLM integration, and workflow automation.
• Knowledge of privacy regulations (GDPR, PDPO) and secure AI deployment practices is a plus.
• Experience in vendor coordination and solution implementation.
• Strong problem-solving, execution, and reporting skills.
• Strong sense of responsibility and accountability.
• Applicants with less experience will be considered for Assistant Manager.

Information Technology

Reporting to the manager, the System Analyst is responsible for design, implement, maintain and support of various web-based systems to meet the business needs for organization and/or customers.

• Design and implement linux-based web application systems and frameworks according to the business requirements.
• Troubleshooting technical issues
• Risk mitigation planning
• Collaborating with Business Analyst to deliver solutions in good quality
• Maintain and enhance existing systems as required.
• Develop guidelines/manuals for the development team.
• Conduct training/workshop sessions to the team.

• Degree/Higher Diploma in Information Technology/Computer Science or similar credential.
• At least 4 years of working experience in web application development.
• Experience on web-based application using Java, Spring, Hibernate, Javascript, XML, Oracle / MySQL and J2EE is a must.
• Experience in Microservice, Docker, Kubernetes, CI/CD is an advantage.
• Familiar with Unix/Linux.
• Good communication skill in liaising with various levels of users.
• Self-motivated and able to work as a team to deliver projects under tight schedule.
• Good command of written and spoken English, Cantonese.

Supply Chain Solutions

The Assistant Manager, Smart Logistics is responsible for managing, implementing, supporting, and optimizing smart warehouse automation solutions, including robotics systems, AGVs/AMRs, warehouse control systems, networking infrastructure, and automation equipment. Acting as both a project manager and trusted consultant, this role works closely with customers to identify operational challenges, recommend automation solutions, and ensure successful deployment and ongoing system performance.

The position requires strong technical expertise in robotics, warehouse automation, networking, and system integration, along with excellent customer-facing and project management skills.

Duties and Responsibilities:

• Project & System Implementation
  • Lead end-to-end implementation of supply chain automation and robotics projects.
  • Manage project scope, schedule, resources, risks, and project deliverables.
  • Coordinate system installation, testing, commissioning, user acceptance testing (UAT), and go-live activities.
  • Ensure projects are delivered on time, within budget, and in accordance with customer requirements.
  • Manage system upgrades, enhancements, migrations, and change requests.
  • Support preparation of project plans, service schedules, and resource allocation reports.
  • Support any pre-sales activities if necessary.
• Technical Support & Maintenance
  • Provide technical support for robotics systems, AGVs, warehouse automation equipment, and related software applications.
  • Perform on-site troubleshooting, corrective maintenance, and preventive maintenance activities.
  • Support mechanical and system troubleshooting to minimize operational downtime.
  • Coordinate and execute system recovery actions during equipment failures and emergency situations.
  • Monitor system performance and recommend improvement initiatives to enhance operational efficiency and reliability.
  • Provide on-site and on-call support services to customers as required.
  • Lead the team to maintain detailed service reports, maintenance records, and project documentation.
  • Record customer concerns, action items, and follow-up activities to ensure timely closure.
• Vendor & Stakeholder Management
  • Collaborate with equipment manufacturers, software vendors, subcontractors, and suppliers to resolve system and technical issues.
  • Manage vendor performance and ensure service commitments are met.
  • Organize technical discussions and review meetings with vendors and customers when necessary.
• Continuous Improvement
  • Identify opportunities to improve maintenance processes, system performance, and operational efficiency.
  • Analyze recurring system issues and recommend preventive measures.
  • Participate in developing service procedures, troubleshooting guides, and best practices.

Job Specification:

• Bachelor’s degree in Engineering, Mechatronics, Industrial Engineering, Information Technology, Supply Chain Management, or related disciplines.
• Qualified Hikrobot Engineer.
• Minimum 5 – 7 years of experience in smart logistics automation projects, involved robotics, AGV/AMR solutions, technical support, maintenance of AGV different models, battery charging station, swap stations, etc.
• Experience in warehouse automation, material handling systems, logistics operations, or industrial automation projects is highly preferred.
• Experience managing customer-facing technical support and maintenance activities.
• Experience in root cause analysis and problem resolution.
• Ability to manage multiple priorities and work under pressure.
• Strong ownership, accountability, and attention to detail.

Supply Chain Solutions

Reporting to the Manager, Biz & Admin, the System Service Administrator (SSA) is responsible for delivering professional, high-quality customer support by responding to product and service enquiries via phone and email. The role includes coordinating on-site service arrangements, handling a wide range of customer support activities, and ensuring effective communication and collaboration between teams in Hong Kong and Mainland China.

Duties and Responsibilities:

• Handle customer enquiries and service requests via phone and email in a professional and timely manner.
• Provide high-quality customer support and ensure customer satisfaction.
• Investigate reported issues, identify root causes, and coordinate with relevant teams to ensure prompt resolution.
• Follow up on customer feedback, enquiries, and service requests, keeping customers informed of progress and outcomes.
• Coordinate customer-related services, including scheduling and arranging on-site support activities.
• Perform general administrative and clerical duties, including documentation and record maintenance.
• Participate in training programs and continuous improvement initiatives to enhance service quality and operational efficiency.
• Maintain effective communication and collaboration with internal teams in Hong Kong and Mainland China.

Qualifications and Requirements:

• Bachelor’s degree or above in any discipline. Degree-in-progress will be considered too.
• Minimum of 5 years’ experience in customer service, helpdesk support, service desk, or a related customer-facing role.
• Strong team player with a positive, patient, and customer-oriented attitude.
• Excellent communication and interpersonal skills, with a professional telephone manner.
• Fluent in spoken and written English, Cantonese, and Mandarin.
• Sound knowledge of PC operating systems, computer hardware, and common software applications.
• Strong problem-solving skills and the ability to work independently under pressure.
• Well-organized, detail-oriented, and capable of handling multiple tasks simultaneously.