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Commercial Business

As a newly established business unit of Tradelink Electronic Commerce Limited (Stock Code: 0536), our Commercial Business delivers data solutions, financial technology, and marketing services to promote financial inclusion for commercial enterprises and elevate customer experience across Hong Kong’s financial industry.

With our fast-growing partnerships with major banks and leading financial institutions, we are expanding our team and seeking a motivated Assistant Marketing Executive to join us. Candidates with more experience will be considered for the Marketing Executive role.

The primary responsibility of this role is to conduct professional outbound calls to introduce new products and solutions, secure customer interest for follow-up, and contribute to achieving sales targets.

• Proactively make outbound calls to existing customers to promote new services and products not currently in use.
• Obtain customer consent for further follow-up by internal teams or external partners.
• Explore and identify new business opportunities to generate additional revenue.
• Accurately record all customer interactions in the contact management database.
• Follow up on leads generated by other departments and present appropriate offers to secure business against competition.
• Monitor customer status, provide updates to management, and recommend measures to improve service and retention.
• Collaborate with other departments to resolve customer issues effectively.

• Post secondary education (F.6 or above).
• Minimum 3 years’ experience in telemarketing, customer service, or promotional events, preferably within the banking industry.
• Strong negotiation and telephone communication skills.
• Good command of written and spoken Chinese, English, and Putonghua.
• Proactive, self-disciplined, and able to work independently under pressure.
• Basic computer literacy.

GETS

Reporting to the General Manager, Sales, the main responsibility of the Assistant Manager, Sales is to plan and sell our e-commerce solutions to our key accounts. He/She should work closely with the General Manager, Sales with regards to developing and implementing sales plan to generate sales leads and achieve sales targets.

• To maintain and build relationship with key accounts and co-ordinate with other departments in enhancing customer satisfaction.
• To explore and identify service opportunity for e-Commerce / Supply Chain Solutions to help generate additional revenue.
• To work with project team to offer e-Commerce / Supply Chain Solutions to our customers.
• To manage and co-ordinate with project team on implementation of solutions for our customers.
• To provide sales forecast and report market situation to management.
• To alert management on any potential issues and make appropriate recommendation.
• To assist and work closely with Marketing & Corporate Communication Department on marketing programs to promote our services / solutions.

• Degree holder or Higher Diploma.
• At least 3 years’ working experience in handling key accounts and selling e-commerce / supply chain solutions to Trade and Logistics/ Transportation industry.
• Excellent presentation skills, negotiation skills and interpersonal skills.
• Mature and pleasant in personality. Aggressive and pro-active in character and able to take pressure in a competitive environment.
• Excellent written and spoken English, Chinese and Mandarin.
• Ability in opening new markets and works independently.

GETS

Reporting to the Assistant Manager – Call Centres, the CSE shall provide professional and high quality service on:

To handle customers’ telephone/email enquiries on products, services and problem solving through inbound telephone calls. To ensure the customers’ needs are met in a timely fashion to achieve customer satisfaction.

As part of the Customer Service Department, this position will provide customers’ feedback on service improvements to make Tradelink’s products and services more accessible and user-friendly.

• Provide professional and high quality service in handling customers’ enquiries and provide timely response to customers in solving problems.
• Escalate issues immediately when the problems require more in-depth information or assistance.
• Bring forward customers’ feedback on services and/or products with a view to improve customers’ satisfaction.
• Attend designated training courses as required to enhance the skill and/or product knowledge in serving our customers.
• Perform other clerical tasks as assigned from time to time.
• Perform other activities related to providing excellent customer service as required from time to time.

• HKCEE/DSE or equivalent; Chinese and English must be passed in the public exam
• Patient, pleasant and be able to work independently
• Good communication skill with good telephone manner
• 1-2 years of working experience in customer service / hotline centre
• Fluent spoken English, Mandarin and Cantonese
• Hands-on knowledge in PC hardware/software & MS Windows operating system
• Willing to perform shift duties
• Fresh Graduate with part-time CS experience will also be considered

Information Technology

Reporting to the System Analyst/Manager, the Analyst Programmer is responsible for the formulation of user requirements, system design and development work for computer system related to browser based applications for Government and corporate solutions.

• Work with customers and/ or internal users to formulate user specification and functional specification for system designs.
• System implementation according to the system design.
• Work with other team members to carry out effective programming and testing.
• Produce test plan including test scripts and test cases.
• Produce specifications and user documentation on software applications being developed.

• Degree/Diploma in Information Technology/Computer Science or similar credential.
• More than 2 years working experience in application development, either on frontend development or backend development.
• Experience for backend development using Java, Spring, Hibernate, XML, Oracle / MySQL and J2EE.
• Experience for frontend development using Javascript, React, jQuery, CSS, HTML.
• Experience in Microservice development (RESTful API, Docker, API gateway, CI/CD) is an advantage.
• Familiar with Unix/Linux.
• Good communication skill in liaising with various levels of users.
• Self-motivated and able to work as a team to deliver project under tight schedule.
• Good command of written and spoken English, Cantonese
• Candidates with less experience will be considered as Programmer.

Information Technology

We are inviting talented individuals to join our Hong Kong-based software development team and participate in fintech-related projects, such as the Faster Payment System, Digital Identity Management, and Digital Signing for various sectors, including government, public organizations, and banking/financial companies. The job holder will participate in the development of various backend and web application solutions from design to implementation.

• Performing analysis and design for systems to meet business needs.
• Collaborating with other team members to carry out effective programming and testing.
• Leading and monitoring other developers to ensure coding meets requirements.
• Providing technical support to ensure systems function correctly.
• Evaluating existing systems and designing new solutions to enhance organizational efficiency.

• Higher Diploma or above in Computer Science or related disciplines.
• Minimum 4 years of experience in backend/web development using Java related technologies.
• Hands-on experience with Java, Spring Framework, Spring Boot, JPA, Hibernate, SQL, MVC, and web technologies (HTML5, JavaScript, CSS, Responsive Frameworks), Python.
• Knowledge of the following is a plus: Microservices, Docker, PKI, Digital Signing, MySQL, Git, MQ, Swagger/OAS, HSM, and React Native.
• Proficient in both spoken and written English and Cantonese. Knowledge of Mandarin is a plus.
• Candidate with less experience may be considered for the Analyst Programmer position.

Information Technology

Reporting to the manager, the System Analyst is responsible for design, implement, maintain and support of various web-based systems to meet the business needs for organization and/or customers.

• Design and implement linux-based web application systems and frameworks according to the business requirements.
• Troubleshooting technical issues
• Risk mitigation planning
• Collaborating with Business Analyst to deliver solutions in good quality
• Maintain and enhance existing systems as required.
• Develop guidelines/manuals for the development team.
• Conduct training/workshop sessions to the team.

• Degree/Higher Diploma in Information Technology/Computer Science or similar credential.
• At least 4 years of working experience in web application development.
• Experience on web-based application using Java, Spring, Hibernate, Javascript, XML, Oracle / MySQL and J2EE is a must.
• Experience in Microservice, Docker, Kubernetes, CI/CD is an advantage.
• Familiar with Unix/Linux.
• Good communication skill in liaising with various levels of users.
• Self-motivated and able to work as a team to deliver projects under tight schedule.
• Good command of written and spoken English, Cantonese.

Information Technology

Reporting to General Manager – IT, the position is responsible for executing company’s AI strategy to provide AI applications to improve efficiency, reduce costs, and enhance customer satisfaction.

1. AI Strategy & Vision
   • Execute the company’s AI strategy to support business goals with initial focus on customer service operations.
   • Translate business objectives into actionable AI initiatives that improve efficiency, reduce costs, and enhance customer satisfaction.
2. Customer Service Transformation
   • Lead the design and rollout of AI agents that automate routine inquiries, escalate complex cases, and provide proactive support.
   • Integrate AI into omnichannel platforms (chat, email, voice, social) to deliver seamless customer experiences.
   • Continuously refine AI models based on customer feedback and operational data.
3. Productivity & Workflow Optimization
   • Identify bottlenecks in customer service workflows and deploy AI agents to streamline processes so as to improve the performance and productivity.
   • Implement intelligent routing, knowledge retrieval, and self service solutions to reduce manual workload.
4. Technology & Innovation Oversight
   • Evaluate and select AI platforms, frameworks, and vendors that support scalable, secure, and compliant customer service solutions.
   • Oversee development of proprietary AI agents tailored to company needs.
   • Stay ahead of emerging trends in Agentic AI, conversational AI, and autonomous orchestration.
5. Governance & Compliance
   • Ensure AI deployments comply with data privacy, security, and regulatory standards.
   • Establish monitoring systems to detect bias, errors, and risks in AI outputs.
6. Cross Functional Collaboration
   • Collaborate with different departments to embed AI into daily workflows.
   • Drive change management initiatives to foster adoption and trust in AI solutions.
7. Talent Development
   • Build and lead a team of AI engineers as well developers.
   • Provide training and mentorship to staff on AI enabled workflows.
   • Promote a culture of innovation and continuous improvement.

• Advanced degree in Artificial Intelligence, Computer Science or related field.
• At least 10 years working experience in technology, digital transformation, or AI-driven initiatives.
• Proven track record of deploying AI solutions in customer service or enterprise workflows.
• Experience in collaborating with different departments.
• Deep understanding of AI/ML frameworks and agentic AI architectures.
• Hands-on experience with Retrieval-Augmented Generation (RAG), LLM integration, and workflow automation.
• Knowledge of privacy regulations (GDPR, PDPO), and secure AI deployment practices.
• Experience in vendor evaluation, contract negotiation, and ecosystem partnerships.
• Ability to mentor and develop high-performing AI teams.
• Strong sense of responsibility & accountability.
• Candidate with less experience may be considered as Manager.