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Identity Management

As one of business units of listed company in Main Board of The Stock Exchange of Hong Kong Limited (Stock code 0536) since 2005, Identity Management Department (IDM) provides digital identity solution, financial technology, or fintech, which is driving innovation in financial services in local market and changing the nature of commerce and end-user expectations for financial services in Hong Kong.

In light of the rapid technological advancement, IDM have experienced a fast growing over a period of time and becoming one of close partners of regulators in Hong Kong.

We are expanding our unit for our fast-growing businesses with public sectors and main players in financial market. Now, we look for a Manager, Sales to join us for the fast-growing team.

• Build and lead a high-performing pipeline: target setting, qualification, discovery, solution shaping, proposal orchestration, negotiation support, and close.
• Translate market and customer insights into commercial strategy, including sector prioritisation, competitive positioning, and account planning.
• Partner with internal functions (Project Management, Presales/Technical, Product, Engineering, Delivery) to ensure proposals align with delivery capability and customer outcomes.
• Prepare proposal and commercial governance, including pricing input, contracting approaches, and risk/assumption alignment.
• Support GTM execution and forecasting, with clear reporting on pipeline coverage, deal stages, win rates, forecast accuracy, and revenue targets.
• Represent Tradelink at key industry forums, client briefings, and partnership discussions to strengthen brand visibility and credibility.

• Degree holder in Business Administration, Information Technology, Computer Science, or related disciplines.
• 5+ years of experience in Business Development / Sales / Strategic Partnerships within enterprise IT – financial services and regulated industries preferred. Less experience can be considered for an Assistant Manager-level role, depending on proven track record and fit.
• Demonstrated success in selling complex, multi-stakeholder, technology-driven solutions (e.g., Digital Identity, KYC/e-KYC, authentication/FIDO, identity verification, digital signing, cybersecurity, or compliance-driven platforms).
• Strong capability in the full sales cycle, including executive discovery, solution proposal development, negotiation, and closing.
• Proven experience working with senior decision-makers and influencing cross-functional stakeholders (Risk, Compliance, IT, Security, Operations).
• Exceptional communication, negotiation, and presentation skills; ability to confidently lead complex deal discussions. Fluent in written and spoken English, Chinese and Mandarin.
• Familiarity with AI tools and/or experience in AI-native development environments is a plus.

Supply Chain Solutions

We are inviting talents to join our Hong Kong based software development team. The job holder will participate in different Electronic Commerce projects. As a technical team member, you will have a chance to learn different technology and apply it for various industries including e-Logistics and supply chain solutions.

• Carry out design, development and implementation of logistic related Web
• Application and Mobile application projects.
Liaise with business users for system requirement, testing, training and technical support.
• Assist in the development of test plan including test scripts and test cases.
• Conduct testing, or work with offshore testing team for system testing.
• Support internal and external project deployment and related activities.

• Degree of Computer Science or related discipline.
• Experience in Java, Javascript, CSS, JSON, MVC, MySQL.
• Experience in Spring framework, JPA, JQuery, Bootstrap, iOS, Android development would be an advantage.
• Can work independently.
• Strong problem solving and analytical skills.
• Fresh graduate is most welcome.

Business Development

Reporting to the Manager, Business Exploration, the Business Analyst supports Tradelink’s business exploration initiatives by conducting research, preparing analyses, and assisting in the evaluation of new opportunities. This role provides critical insights and operational support to strengthen market positioning and business development objectives.

1. Research & Analysis
   • Conduct market and industry research to identify emerging trends, customer needs, and competitor activities.
   • Collect and analyze data to support opportunity evaluation and strategic decision-making.
   • Prepare concise reports and presentations summarizing findings for internal stakeholders.
2. Opportunity Support
   • Assist in identifying potential markets, partnerships, and innovative solutions aligned with Tradelink’s objectives.
   • Contribute to feasibility studies and risk assessments under guidance from senior staff.
   • Support the preparation of business cases and proposals.
3. Project & Initiative Assistance
   • Provide operational support in planning and executing exploratory initiatives and pilot projects.
   • Track project progress, prepare status updates, and ensure timely delivery of outputs.
4. Internal & External Coordination
   • Collaborate with cross-functional teams to gather inputs and align exploration activities.
   • Assist in preparing materials for external events, forums, and meetings.
   • Support managers in representing Tradelink’s vision and offerings through well-prepared documentation and presentations.

• Tertiary education in Business, Economics, Marketing, Communications, or a related discipline.
• 2 years of experience in business development, market research, or strategic analysis preferred.
• Solid understanding of basic market research methodologies and data analysis techniques.
• Strong analytical, organizational, and problem-solving skills.
• Good language proficiency in English and Chinese; strong presentation and writing skills are an advantage.
• Proactive, detail-oriented, and able to work collaboratively in a team environment.

GETS

Reporting to the Assistant Manager – Call Centres, the CSE shall provide professional and high quality service on:

To handle customers’ telephone/email enquiries on products, services and problem solving through inbound telephone calls. To ensure the customers’ needs are met in a timely fashion to achieve customer satisfaction.

As part of the Customer Service Department, this position will provide customers’ feedback on service improvements to make Tradelink’s products and services more accessible and user-friendly.

• Provide professional and high quality service in handling customers’ enquiries and provide timely response to customers in solving problems.
• Escalate issues immediately when the problems require more in-depth information or assistance.
• Bring forward customers’ feedback on services &/or products with a view to improve customers’ satisfaction.
• Attend designated training courses as required to enhance the skill and/or product knowledge in serving our customers.
• Perform other clerical tasks as assigned from time to time.
• Perform other activities related to providing excellent customer service as required from time to time.

• HKCEE/DSE or equivalent; Chinese and English must be passed in the public exam
• Patient, pleasant and be able to work independently
• Good communication skill with good telephone manner
• 1-2 years of working experience in customer service / hotline centre
• Fluent spoken English, Mandarin and Cantonese
• Hands-on knowledge in PC hardware/software & MS Windows operating system
• Willing to perform shift duties
• Fresh Graduate with part-time CS experience will also be considered

Commercial Business

As a newly established business unit of Tradelink Electronic Commerce Limited (Stock Code: 0536), our Commercial Business delivers data solutions, financial technology, and marketing services to promote financial inclusion for commercial enterprises and elevate customer experience across Hong Kong’s financial industry.

With our fast-growing partnerships with major banks and leading financial institutions, we are expanding our team and seeking a motivated Assistant Marketing Executive to join us. Candidates with more experience will be considered for the Marketing Executive role.

The primary responsibility of this role is to conduct professional outbound calls to introduce new products and solutions, secure customer interest for follow-up, and contribute to achieving sales targets.

• Proactively make outbound calls to existing customers to promote new services and products not currently in use.
• Obtain customer consent for further follow-up by internal teams or external partners.
• Explore and identify new business opportunities to generate additional revenue.
• Accurately record all customer interactions in the contact management database.
• Follow up on leads generated by other departments and present appropriate offers to secure business against competition.
• Monitor customer status, provide updates to management, and recommend measures to improve service and retention.
• Collaborate with other departments to resolve customer issues effectively.

• Post secondary education (F.6 or above).
• Minimum 3 years’ experience in telemarketing, customer service, or promotional events, preferably within the banking industry.
• Strong negotiation and telephone communication skills.
• Good command of written and spoken Chinese, English, and Putonghua.
• Proactive, self-disciplined, and able to work independently under pressure.
• Basic computer literacy.

Commercial Business

As a newly established business unit of Tradelink Electronic Commerce Limited (Stock Code: 0536), our Commercial Business delivers data solutions, financial technology, and marketing services to promote financial inclusion for commercial enterprises and elevate customer experience across Hong Kong’s financial industry.

With our fast-growing partnerships with major banks and leading financial institutions, we are seeking a motivated Assistant Relationship Manager to join us. Candidates with more experience will be considered for the Relationship Manager role.

• Identify and pursue new business opportunities aligned with company strategy.
• Manage and grow existing key accounts through proactive servicing, marketing, and relationship development.
• Deliver timely quotations and high-quality services by addressing client inquiries, handling complaints, and conducting client visits.
• Prepare and present professional proposals, RFPs, and sales presentations; monitor leads and responses.
• Collaborate with internal teams to develop solution proposals, ensure demonstration readiness, and support project delivery within agreed timelines.
• Provide post-sale service to maximize customer satisfaction and strengthen long-term partnerships.

• Bachelor’s degree in Business Administration, Statistics, Information Systems, Computer Science, or related discipline.
• Minimum 3 years’ experience in Relationship Management or Commercial Sales within Banking, Data Analytics, or FinTech.
• Self-motivated, detail-oriented, and well-organized, with the ability to work independently under pressure while being a strong team player.
• Excellent communication and presentation skills, capable of engaging both technical and non-technical audiences.
• Strong analytical, problem-solving, and solution-oriented mindset.
• Proficiency in written and spoken English, Cantonese, and Putonghua.

Information Technology

We are inviting talented individuals to join our Hong Kong-based software development team and participate in fintech-related projects, such as the Faster Payment System, Digital Identity Management, and Digital Signing for various sectors, including government, public organizations, and banking/financial companies. The job holder will participate in the development of various backend and web application solutions from design to implementation.

• Performing analysis and design for systems to meet business needs.
• Collaborating with other team members to carry out effective programming and testing.
• Leading and monitoring other developers to ensure coding meets requirements.
• Providing technical support to ensure systems function correctly.
• Evaluating existing systems and designing new solutions to enhance organizational efficiency.

• Higher Diploma or above in Computer Science or related disciplines.
• Minimum 4 years of experience in backend/web development using Java related technologies.
• Hands-on experience with Java, Spring Framework, Spring Boot, JPA, Hibernate, SQL, MVC, and web technologies (HTML5, JavaScript, CSS, Responsive Frameworks).
• Knowledge of the following is a plus: Microservices, Docker, PKI, Digital Signing, MySQL, Git, MQ, Swagger/OAS, HSM, and React Native.
• Proficient in both spoken and written English and Cantonese. Knowledge of Mandarin is a plus.
• Candidate with less experience may be considered for the Analyst Programmer position.