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Commercial Business

As a newly established business unit of Tradelink Electronic Commerce Limited (Stock Code: 0536), our Commercial Business delivers data solutions, financial technology, and marketing services to promote financial inclusion for commercial enterprises and elevate customer experience across Hong Kong’s financial industry.

With our fast-growing partnerships with major banks and leading financial institutions, we are expanding our team and seeking a motivated Assistant Marketing Executive to join us. Candidates with more experience will be considered for the Marketing Executive role.

The primary responsibility of this role is to conduct professional outbound calls to introduce new products and solutions, secure customer interest for follow-up, and contribute to achieving sales targets.

• Proactively make outbound calls to existing customers to promote new services and products not currently in use.
• Obtain customer consent for further follow-up by internal teams or external partners.
• Explore and identify new business opportunities to generate additional revenue.
• Accurately record all customer interactions in the contact management database.
• Follow up on leads generated by other departments and present appropriate offers to secure business against competition.
• Monitor customer status, provide updates to management, and recommend measures to improve service and retention.
• Collaborate with other departments to resolve customer issues effectively.

• Post secondary education (F.6 or above).
• Minimum 3 years’ experience in telemarketing, customer service, or promotional events, preferably within the banking industry.
• Strong negotiation and telephone communication skills.
• Good command of written and spoken Chinese, English, and Putonghua.
• Proactive, self-disciplined, and able to work independently under pressure.
• Basic computer literacy.

GETS

Reporting to the Assistant Manager – Call Centres, the CSE shall provide professional and high quality service on:

To handle customers’ telephone/email enquiries on products, services and problem solving through inbound telephone calls. To ensure the customers’ needs are met in a timely fashion to achieve customer satisfaction.

As part of the Customer Service Department, this position will provide customers’ feedback on service improvements to make Tradelink’s products and services more accessible and user-friendly.

• Provide professional and high quality service in handling customers’ enquiries and provide timely response to customers in solving problems.
• Escalate issues immediately when the problems require more in-depth information or assistance.
• Bring forward customers’ feedback on services and/or products with a view to improve customers’ satisfaction.
• Attend designated training courses as required to enhance the skill and/or product knowledge in serving our customers.
• Perform other clerical tasks as assigned from time to time.
• Perform other activities related to providing excellent customer service as required from time to time.

• HKCEE/DSE or equivalent; Chinese and English must be passed in the public exam
• Patient, pleasant and be able to work independently
• Good communication skill with good telephone manner
• 1-2 years of working experience in customer service / hotline centre
• Fluent spoken English, Mandarin and Cantonese
• Hands-on knowledge in PC hardware/software & MS Windows operating system
• Willing to perform shift duties
• Fresh Graduate with part-time CS experience will also be considered

Human Resources and Administration

Reporting to Assistant Manager, Human Resources, the jobholder will provide administrative support for all Human Resources functions within the company.

Due to the job nature, the jobholder is required to handle HR-related confidential information.

• Recruitment Advertisement – Contact external media for posting the recruitment advertisement.
• Recruitment – Handle incoming resumes and arrange interviews for departments; source new recruitment channels; prepare commencement kit.
• Records Maintenance – Maintain staff records by setting up new files, updating existing records and closing files upon termination of employment.
• Leave Administration – Keep the leave records and update in the HRMS for staff.
• Staff Attendance – Generate and compile the daily attendance records and exception reports.
• Medical Scheme Administration – Handle the staff enrolment and termination for the medical scheme.
• Staff Welfare – Assist in the staff activities such as company outing, Christmas party, annual dinner, etc.; send birthday lai-see and e-birthday card to staff.
• Other Duties – Perform other duties assigned by the Assistant Manager, Human Resources and Vice President, Human Resources and Administration.

• Tertiary education in Human Resources Management or other related disciplines;
• 3-5 years of relevant working experience;
• Good team player with effective communication and interpersonal skills;
• Proficient in Microsoft office applications (Word, Excel, PowerPoint & Visio);
• Good command of spoken and written Chinese and English.

Information Technology

Reporting to the System Analyst/Manager, the Analyst Programmer is responsible for the formulation of user requirements, system design and development work for computer system related to browser based applications for Government and corporate solutions.

• Work with customers and/ or internal users to formulate user specification and functional specification for system designs.
• System implementation according to the system design.
• Work with other team members to carry out effective programming and testing.
• Produce test plan including test scripts and test cases.
• Produce specifications and user documentation on software applications being developed.

• Degree/Diploma in Information Technology/Computer Science or similar credential.
• More than 2 years working experience in application development, either on frontend development or backend development.
• Experience for backend development using Java, Spring, Hibernate, XML, Oracle / MySQL and J2EE.
• Experience for frontend development using Javascript, React, jQuery, CSS, HTML.
• Experience in Microservice development (RESTful API, Docker, API gateway, CI/CD) is an advantage.
• Familiar with Unix/Linux.
• Good communication skill in liaising with various levels of users.
• Self-motivated and able to work as a team to deliver project under tight schedule.
• Good command of written and spoken English, Cantonese
• Candidates with less experience will be considered as Programmer.

Information Technology

We are inviting talented individuals to join our Hong Kong-based software development team and participate in fintech-related projects, such as the Faster Payment System, Digital Identity Management, and Digital Signing for various sectors, including government, public organizations, and banking/financial companies. The job holder will participate in the development of various backend and web application solutions from design to implementation.

• Performing analysis and design for systems to meet business needs.
• Collaborating with other team members to carry out effective programming and testing.
• Leading and monitoring other developers to ensure coding meets requirements.
• Providing technical support to ensure systems function correctly.
• Evaluating existing systems and designing new solutions to enhance organizational efficiency.

• Higher Diploma or above in Computer Science or related disciplines.
• Minimum 4 years of experience in backend/web development using Java related technologies.
• Hands-on experience with Java, Spring Framework, Spring Boot, JPA, Hibernate, SQL, MVC, and web technologies (HTML5, JavaScript, CSS, Responsive Frameworks), Python.
• Knowledge of the following is a plus: Microservices, Docker, PKI, Digital Signing, MySQL, Git, MQ, Swagger/OAS, HSM, and React Native.
• Proficient in both spoken and written English and Cantonese. Knowledge of Mandarin is a plus.
• Candidate with less experience may be considered for the Analyst Programmer position.

Information Technology

The Manager is responsible for implementing AI initiatives that enhance customer service efficiency, reduce costs, and improve satisfaction. This role focuses on workflow optimization, project and technical implementation and multi-team collaboration.

1. Customer Service Enablement
• Deploy and maintain AI agents for routine inquiries, escalation workflows, and proactive support.
• Integrate AI into chat, email, voice, and social platforms under VP guidance.
• Monitor performance and provide feedback for continuous model refinement.
2. Workflow Optimization
• Identify operational bottlenecks in departments’ workflow.
• Configure intelligent routing, knowledge retrieval, and self-service tools to reduce manual workload.
• Track productivity improvements and report results to senior leadership.
3. Technology Implementation
• Support evaluation and rollout of AI platforms, frameworks, and vendor solutions.
• Assist in development and customization of proprietary AI agents.
• Stay updated on practical applications of conversational AI and workflow automation.
4. Governance & Compliance
• Ensure AI deployments follow company policies, data privacy, and security standards.
• Conduct routine monitoring to detect bias, errors, and risks in AI outputs.
5. Cross-Functional Support
• Work with departments to embed AI into daily workflows.
• Support change management activities to encourage adoption and trust in AI solutions.

• Degree in Artificial Intelligence, Computer Science, or related field.
• 5–7 years of experience in technology, digital transformation, or AI-driven initiatives.
• Proven experience deploying AI solutions in customer service or enterprise workflows.
• Familiarity with AI/ML frameworks, LLM integration, and workflow automation.
• Knowledge of privacy regulations (GDPR, PDPO) and secure AI deployment practices.
• Experience in vendor coordination and solution implementation.
• Strong problem-solving, execution, and reporting skills.
• Strong sense of responsibility and accountability.
• Candidate with less experience will be considered as Assistant Manager, AI Applications.

Information Technology

Reporting to the manager, the System Analyst is responsible for design, implement, maintain and support of various web-based systems to meet the business needs for organization and/or customers.

• Design and implement linux-based web application systems and frameworks according to the business requirements.
• Troubleshooting technical issues
• Risk mitigation planning
• Collaborating with Business Analyst to deliver solutions in good quality
• Maintain and enhance existing systems as required.
• Develop guidelines/manuals for the development team.
• Conduct training/workshop sessions to the team.

• Degree/Higher Diploma in Information Technology/Computer Science or similar credential.
• At least 4 years of working experience in web application development.
• Experience on web-based application using Java, Spring, Hibernate, Javascript, XML, Oracle / MySQL and J2EE is a must.
• Experience in Microservice, Docker, Kubernetes, CI/CD is an advantage.
• Familiar with Unix/Linux.
• Good communication skill in liaising with various levels of users.
• Self-motivated and able to work as a team to deliver projects under tight schedule.
• Good command of written and spoken English, Cantonese.